remote agent test connection failure

This is for the multi-platform, java edition:

I am running the remote agent on one server. The port is set to 1096 on this server.
On the master server, I have the "distributed server mode option checked and its port set to 1096.

I try to connect to the agent using the "test connection" button, but it returns with a logon box.

I'm not sure if I need to logon with a username and password, I tried both ways and I get the following error:

"connection to remote host <host> failed".

Is there anywhere I can get a more specific error to troubleshoot this?

Thanks,

Sean

Are you running agent on a Windows system? If yes, are you entering user name in domain\user format? Are there any related messages in the schedule.log on the agent side?

Hi,

The master and agent are on Linux boxes.
One other thing we use ssh.

Is this supported by the product?

Thanks

What ssh has to do with it?

Is port 1096 open on the agent?

OK I did a netstat -a | grep 1096 and get the following entry:

tcp 0 0 *:1096 *:* LISTEN

Yes, it appears to be listening on port 1096. Do you have a firewall blocking this port for external connections?

You didn't answer the question related to log files, so I assume there are nothing in the logs indicating any problems.

By the way, which JDK/JRE version are you using on the agent and on the master?

I did not see anything in the scheduler.log file.

I issued the following on the agent side:

[root@mtl01tqs01 sbin]# ./service iptables status
Firewall is stopped.

It's the same on the master side.

I am using jdk1.6.0_01

Thanks!!

It appears ftp must be enabled to authenticate, is this the case?

I will try to enable it and see what happens.

I still get a connection denied, but in my trace file I get:

2007-05-30 14:45:02,144 [RMI TCP Connection(25)-10.235.68.72] DEBUG com.softtreetech.jscheduler.business.runner.security.SecurityService - authNativeUser: root login ok

So I'm not sure where to go from here.

Yes, you need ftpd running if using FTP authentication method. Please check Tools/Options menu; Security tab.

We have several reports in recent days related to issues with JDK 1.5 and JDK 1.6 not running correctly the code compiled using JDK 1.4.

Please do the following test.

1. Download and install JDK 1.4 on both sides (agent and master). Install it into a new directory, don't replace existing JDK versions. You can get the download link here http://java.sun.com/j2se/1.4.2/download.html

2. Edit agent.sh and master.sh and insert in the beginning
SET $JAVA_HOME=[jdk 1.4 path here]

3. Restart master and agent and try the connectivity.

Please let us know what you get

I installed the JDK on both sides and restarted the agent and the master utilizing the JDK you recommended above, I am still getting a connection failed error.

Thanks,

Sean

I think I see why it's failing, but I'm not sure what to do, here's a log of my ftp from master to agent server:

[root@mtl01dtl01 24x7_Scheduler]# ftp
ftp> open
(to) mtl01tqs01
Connected to mtl01tqs01.yesbank.com.
220 (vsFTPd 2.0.1)
530 Please login with USER and PASS.
530 Please login with USER and PASS.
KERBEROS_V4 rejected as an authentication type
Name (mtl01tqs01:root):
530 Permission denied.
Login failed.
ftp>

Using FTP as an authentication method is not required. You can switch to PAM. This can be changed in the Tools/Options menu Security tab. You only need to change the agent side.