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seanc217
Joined: 23 May 2007 Posts: 272
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remote agent test connection failure |
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This is for the multi-platform, java edition:
I am running the remote agent on one server. The port is set to 1096 on this server.
On the master server, I have the "distributed server mode option checked and its port set to 1096.
I try to connect to the agent using the "test connection" button, but it returns with a logon box.
I'm not sure if I need to logon with a username and password, I tried both ways and I get the following error:
"connection to remote host <host> failed".
Is there anywhere I can get a more specific error to troubleshoot this?
Thanks,
Sean
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Wed May 30, 2007 11:58 am |
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SysOp
Site Admin
Joined: 26 Nov 2006 Posts: 7969
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Are you running agent on a Windows system? If yes, are you entering user name in domain\user format? Are there any related messages in the schedule.log on the agent side?
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Wed May 30, 2007 12:43 pm |
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seanc217
Joined: 23 May 2007 Posts: 272
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Hi,
The master and agent are on Linux boxes.
One other thing we use ssh.
Is this supported by the product?
Thanks
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Wed May 30, 2007 12:46 pm |
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SysOp
Site Admin
Joined: 26 Nov 2006 Posts: 7969
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What ssh has to do with it?
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Wed May 30, 2007 12:50 pm |
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SysOp
Site Admin
Joined: 26 Nov 2006 Posts: 7969
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Is port 1096 open on the agent?
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Wed May 30, 2007 12:55 pm |
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seanc217
Joined: 23 May 2007 Posts: 272
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OK I did a netstat -a | grep 1096 and get the following entry:
tcp 0 0 *:1096 *:* LISTEN
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Wed May 30, 2007 1:49 pm |
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SysOp
Site Admin
Joined: 26 Nov 2006 Posts: 7969
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Yes, it appears to be listening on port 1096. Do you have a firewall blocking this port for external connections?
You didn't answer the question related to log files, so I assume there are nothing in the logs indicating any problems.
By the way, which JDK/JRE version are you using on the agent and on the master?
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Wed May 30, 2007 2:14 pm |
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seanc217
Joined: 23 May 2007 Posts: 272
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I did not see anything in the scheduler.log file.
I issued the following on the agent side:
[root@mtl01tqs01 sbin]# ./service iptables status
Firewall is stopped.
It's the same on the master side.
I am using jdk1.6.0_01
Thanks!!
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Wed May 30, 2007 2:27 pm |
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seanc217
Joined: 23 May 2007 Posts: 272
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It appears ftp must be enabled to authenticate, is this the case?
I will try to enable it and see what happens.
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Wed May 30, 2007 2:38 pm |
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seanc217
Joined: 23 May 2007 Posts: 272
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I still get a connection denied, but in my trace file I get:
2007-05-30 14:45:02,144 [RMI TCP Connection(25)-10.235.68.72] DEBUG com.softtreetech.jscheduler.business.runner.security.SecurityService - authNativeUser: root login ok
So I'm not sure where to go from here.
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Wed May 30, 2007 2:47 pm |
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SysOp
Site Admin
Joined: 26 Nov 2006 Posts: 7969
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Yes, you need ftpd running if using FTP authentication method. Please check Tools/Options menu; Security tab.
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Wed May 30, 2007 3:03 pm |
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SysOp
Site Admin
Joined: 26 Nov 2006 Posts: 7969
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We have several reports in recent days related to issues with JDK 1.5 and JDK 1.6 not running correctly the code compiled using JDK 1.4.
Please do the following test.
1. Download and install JDK 1.4 on both sides (agent and master). Install it into a new directory, don't replace existing JDK versions. You can get the download link here http://java.sun.com/j2se/1.4.2/download.html
2. Edit agent.sh and master.sh and insert in the beginning
SET $JAVA_HOME=[jdk 1.4 path here]
3. Restart master and agent and try the connectivity.
Please let us know what you get
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Wed May 30, 2007 3:10 pm |
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seanc217
Joined: 23 May 2007 Posts: 272
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I installed the JDK on both sides and restarted the agent and the master utilizing the JDK you recommended above, I am still getting a connection failed error.
Thanks,
Sean
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Wed May 30, 2007 5:11 pm |
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seanc217
Joined: 23 May 2007 Posts: 272
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I think I see why it's failing, but I'm not sure what to do, here's a log of my ftp from master to agent server:
[root@mtl01dtl01 24x7_Scheduler]# ftp
ftp> open
(to) mtl01tqs01
Connected to mtl01tqs01.yesbank.com.
220 (vsFTPd 2.0.1)
530 Please login with USER and PASS.
530 Please login with USER and PASS.
KERBEROS_V4 rejected as an authentication type
Name (mtl01tqs01:root):
530 Permission denied.
Login failed.
ftp>
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Wed May 30, 2007 5:32 pm |
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SysOp
Site Admin
Joined: 26 Nov 2006 Posts: 7969
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Using FTP as an authentication method is not required. You can switch to PAM. This can be changed in the Tools/Options menu Security tab. You only need to change the agent side.
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Wed May 30, 2007 5:35 pm |
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