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SoftTree Technologies
Technical Support Forums
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josh27
Joined: 13 Sep 2019
Posts: 2
Country: Panama |
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 license |
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the version 9 license does not work in version 11, because I updated and is asking for a license again
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| Fri Sep 13, 2019 10:15 am |
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SysOp
Site Admin
Joined: 26 Nov 2006
Posts: 7990
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| Re: license |
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the version 9 license does not work in version 11, because I updated and is asking for a license again |
That's correct, it's asking for version 11. But may I ask a silly question, why should a license key for version 9 work for version 11? Does it work like that for Microsoft Office product keys? Windows or Apple product keys? any other software package?
On a serious note. If your license is covered by the support and maintenance, and it's current, all upgrades are covered, including new major versions. Please send an email to support, provide a reference to your current license key and ask for a new key for version 11. They will validate your license and send you a new key for v11, it's a very simple process.
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| Fri Sep 13, 2019 2:01 pm |
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josh27
Joined: 13 Sep 2019
Posts: 2
Country: Panama |
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what would be the support email to send the license and can validate?
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| Fri Sep 13, 2019 2:56 pm |
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SysOp
Site Admin
Joined: 26 Nov 2006
Posts: 7990
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Please email to support(AT)softtreetech.com
Replace (AT) with @
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| Fri Sep 13, 2019 4:49 pm |
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