Unable to contact agent running as a service on windows XP

Hi

Thank you for the reply.

AppParameters is "C:\Program Files\Java\jre1.5.0_06\bin\java.exe" -Xms64m –Xmx256m -Xrs -jar jscheduler.jar agent nogui

I changed Xms value to –Xmx256m

Still it fails for the same reason given below

The description for Event ID ( 0 ) in Source ( 24x7 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Stop Reason: 267
CreateProcess failed..

Please try running "C:\Program Files\Java\jre1.5.0_06\bin\java.exe" -Xms64m –Xmx256m -Xrs -jar jscheduler.jar agent nogui
from the command line and let us know if it can start the agent.

This might be a clue to the problem. Tried to install 24x7 version 4.4 on another windows XP machine where both jre 1.6 and jre 1.5 are installed and found that the issue is there in that pc also. i tried to run master.bat and what happens is that it shows the intial screen of register/continue (i am using an evaluation version) and when i click on continue nothing happens. so i tried the following from command prompt after changing the installation directory to C:\Program Files\24x7_Scheduler (i try from anywhere then i need to give the full path of jscheduler.jar)

java -jar jscheduler.jar

This works. On the other hand if I try the following, it doesn't work

javaw -jar jscheduler.jar

The windows task manager shows the process javaw.exe and as soon as I click on Continue button the process disappears!

So what could be the reason that the program worked with java and not with javaw?

I am glad to inform you that this issue has been resolved. The problem was caused by a signle sign-on software installed on almost all workstations. This software was interfering with javaw somehow. I uninstalled the software from the workstation having the problem and installed the service again. Everything worked fined after that.

Thank you.

Thank you for the status update.