: Ok, we are now getting somewhere. So it looks like the security is turned on
: in the scheduler. In that case you need to have the user added to one of
: the security groups (see Tools/Security menu in 24x7)

The user i am using is part of the administrators group in 24x7. I am still getting page cannot be displayed when trying to login to the web console. The page http://cacweb/24x7/login_proceed.asp comes up with page cannot be displayed.

: The user i am using is part of the administrators group in 24x7. I am still
: getting page cannot be displayed when trying to login to the web console.
: The page http://cacweb/24x7/login_proceed.asp comes up with page cannot
: be displayed.

I am replying for Enoch. Thanks.

There is something wrog with IIS. Check all Windows event logs and IIS logs. In no circumstances you should get "Page cannot be loaded" error unless IIS fails to execute the script. You should find some traces of this error in some log files.

: The user i am using is part of the administrators group in 24x7. I am still
: getting page cannot be displayed when trying to login to the web console.
: The page http://cacweb/24x7/login_proceed.asp comes up with page cannot
: be displayed.

: I am replying for Enoch. Thanks.
Is it possible to get some IIS help. Are there specific settings i should have.

Try here http://groups.google.com/group/microsoft.public.inetserver.iis?lnk=srg&hl=en

Mention that you are attempting to run ASP pages and getting "Page cannot be loaded" errors and you need help with setting up the web server. Also mention that APS pages internally use sessions, cookies and call a COM object.

: Is it possible to get some IIS help. Are there specific settings i should
: have.

: Try here
: http://groups.google.com/group/microsoft.public.inetserver.iis?lnk=srg&hl=en

: Mention that you are attempting to run ASP pages and getting "Page
: cannot be loaded" errors and you need help with setting up the web
: server. Also mention that APS pages internally use sessions, cookies and
: call a COM object.

I do not think it is iis. When i am on the iis box and go to localhost/24x7, the login page comes up and i could try to login. In the end it tries to go to //localhost/24x7/login_proceed.asp, but it eventually times out with the http 500 error. Internal server error.

: I do not think it is iis. When i am on the iis box and go to localhost/24x7,
: the login page comes up and i could try to login. In the end it tries to
: go to //localhost/24x7/login_proceed.asp, but it eventually times out with
: the http 500 error. Internal server error.

Also, i do not know if enoch mentioned that the web console is installed on the same machine where 24x7 is running in stand by. We hav another 24x7 box running in master. I do not know if that wmakes any difference.

Do you connect to the master or standby servers? Also make sure port 1097 is selected for the connection in the master settings.

: I do not think it is iis. When i am on the iis box and go to localhost/24x7,
: the login page comes up and i could try to login. In the end it tries to
: go to //localhost/24x7/login_proceed.asp, but it eventually times out with
: the http 500 error. Internal server error.

: Do you connect to the master or standby servers? Also make sure port 1097 is
: selected for the connection in the master settings.

On the logon page we choose the master server.

Is it set to use 1097 port? Is the user in the Administrators group in 24x7 (Tools/Security menu)? Can you connect from 24x7 Remote Control using the same user id and password? If the security is enabled on the master, try disabling it an restarting the master? Can you connect after restart?

: On the logon page we choose the master server.

: Is it set to use 1097 port? Is the user in the Administrators group in 24x7
: (Tools/Security menu)? Can you connect from 24x7 Remote Control using the
: same user id and password? If the security is enabled on the master, try
: disabling it an restarting the master? Can you connect after restart?

Yes it is set to listen on 1097. My user can login through the remote control agent also. After disabling and reenabling the master i can still login through the remote control but not the web console.

Please do the following:
Enable tracing on the master (Tools/Options menu; Log page; Trace enabled); restart the master, try logging in using the web console. Send the resulting log master.log file to support@softtreetech.com.

: Yes it is set to listen on 1097. My user can login through the remote control
: agent also. After disabling and reenabling the master i can still login
: through the remote control but not the web console.

: Please do the following: Enable tracing on the master (Tools/Options menu;
: Log page; Trace enabled); restart the master, try logging in using the web
: console. Send the resulting log master.log file to
: support@softtreetech.com.

I have sent you the log files through email. What is strange is that

1: I enable tracing on the master server, and restarted it

2: I would then try to login with the web console, and it would generate some log information

3: It would then shutdown the 24x7 server completely.

I did noticed on the bottom left hand corner of 24x7, that it was saying that my user was not authorized before it would crash it. Is there a special area in the web console to configure users? All the users that I am trying to logon with are admins in 24x7. All these logons work fine using remote control.

: Please do the following: Enable tracing on the master (Tools/Options menu;
: Log page; Trace enabled); restart the master, try logging in using the web
: console. Send the resulting log master.log file to
: support@softtreetech.com.

I was instructed to do this.

Please email schedule.log file from the Master computer.

Please also try the following:

1. On the web server locate login_proceed.asp file. Backup this file and then open this file in the Notepad for editing
2. In the beginning of line #6 of this file remove 2 forward slashes. Insert 2 forward slashes in the beginning of the following line
3. Save changes and try connecting again using the web console.

Please let us know what happens after that change.

After trying this I get the evaluation period has expired. I tried to run the register.exe to reapply the license but that didn't work.