I upgraded a test server to 3.3.0 and I am now experiencing problems. Clicking on the "Debug" and "Run Now" buttons (or selecting them from the menus) causes "Running job ' '..." to appear in the bar at the bottom left but nothing else happens. If I check the job log, there is a message stating that the job has started, but no message appears to say that the job has finished. This happens with all jobs.

In addition to the above, the "Validate" button in the 24x7 editor no longer does anything.

I tried removing the 24x7 installation and re-installed v 3.1.1. This worked OK, but upgrading this to 3.3.0 produced the same results as detailed above. We are running NT4, SP6.

What version and date of netapi32.dll do you have on your system?

Try starting 24x7 from command line with the /DEBUG option. You will see some additional diagnostic and debugging messages in the log. Please let me know if there will be any ERROR messages.

: I upgraded a test server to 3.3.0 and I am now experiencing problems.
: Clicking on the "Debug" and "Run Now" buttons (or
: selecting them from the menus) causes "Running job ' '..." to
: appear in the bar at the bottom left but nothing else happens. If I check
: the job log, there is a message stating that the job has started, but no
: message appears to say that the job has finished. This happens with all
: jobs.

: In addition to the above, the "Validate" button in the 24x7 editor
: no longer does anything.

: I tried removing the 24x7 installation and re-installed v 3.1.1. This worked
: OK, but upgrading this to 3.3.0 produced the same results as detailed
: above. We are running NT4, SP6.

netapi32.dll: Version 4.0, 226,064 bytes, 18 November 1999 20:04

Starting 24x7 with /DEBUG option produces no new output in log. The only item that appears in the log is " started".

: What version and date of netapi32.dll do you have on your system?

: Try starting 24x7 from command line with the /DEBUG option. You will see some
: additional diagnostic and debugging messages in the log. Please let me
: know if there will be any ERROR messages.

Have you tried using the "Run Now", "Debug" or "Edit" functions while running with /DEBUG parm? If not please try them and check the log

Can you "Run Now" non-script type jobs?

: netapi32.dll: Version 4.0, 226,064 bytes, 18 November 1999 20:04

: Starting 24x7 with /DEBUG option produces no new output in log. The only item
: that appears in the log is " started".

My apologies. I only tried "Run Now" (this produces nothing interesting in the log". However, "Debug" produces the following and "Validate" produces the same except for the last line. "Program" type jobs seem to run OK.

10/06/02 16:49:28 2 0 24x7 Scheduler Internal Error #15/16 occurred in getdomainname/getdomainname while executing getdomainname. Error: Error calling external function GetDomain. Call Technical Support.
10/06/02 16:49:37 2 0 24x7 Scheduler Internal Error #21/16 occurred in getdomainname/getdomainname while executing getdomainname. Error: Bad runtime function reference. Call Technical Support.
10/06/02 16:49:39 2 0 24x7 Scheduler Internal Error #21/34 occurred in script/script while executing insertmacrovariables. Error: Bad runtime function reference. Call Technical Support.
10/06/02 16:49:39 2 0 24x7 Scheduler Internal Error #21/23 occurred in main/1 while executing debug. Error: Bad runtime function reference. Call Technical Support.

10/06/02 16:50:37 2 0 24x7 Scheduler Internal Error #15/16 occurred in getdomainname/getdomainname while executing getdomainname. Error: Error calling external function GetDomain. Call Technical Support.
10/06/02 16:51:27 2 0 24x7 Scheduler Internal Error #21/16 occurred in getdomainname/getdomainname while executing getdomainname. Error: Bad runtime function reference. Call Technical Support.
10/06/02 16:51:27 2 0 24x7 Scheduler Internal Error #21/34 occurred in script/script while executing insertmacrovariables. Error: Bad runtime function reference. Call Technical Support.

: Have you tried using the "Run Now", "Debug" or
: "Edit" functions while running with /DEBUG parm? If not please
: try them and check the log

: Can you "Run Now" non-script type jobs?

This sounds like it cannot find or execute GetDomain, either it cannot find netapi32.dll or 24x7srv.dll files or it finds an older version.

Please check that you have netapi32.dll in the system path.

Also make sure you don't have multiple versions of 24x7srv.dll with older versions in the path.

Did you install the new 24x7 version in a different directory while leaving an older version installed and also listed in the system path before the new version? You can verify value of the PATH environment variable in the DOS command line, just type PATH then press enter.

: My apologies. I only tried "Run Now" (this produces nothing
: interesting in the log". However, "Debug" produces the
: following and "Validate" produces the same except for the last
: line. "Program" type jobs seem to run OK.

: 10/06/02 16:49:28 2 0 24x7 Scheduler Internal Error #15/16 occurred in
: getdomainname/getdomainname while executing getdomainname. Error: Error
: calling external function GetDomain. Call Technical Support.
: 10/06/02 16:49:37 2 0 24x7 Scheduler Internal Error #21/16 occurred in
: getdomainname/getdomainname while executing getdomainname. Error: Bad
: runtime function reference. Call Technical Support.
: 10/06/02 16:49:39 2 0 24x7 Scheduler Internal Error #21/34 occurred in
: script/script while executing insertmacrovariables. Error: Bad runtime
: function reference. Call Technical Support.
: 10/06/02 16:49:39 2 0 24x7 Scheduler Internal Error #21/23 occurred in main/1
: while executing debug. Error: Bad runtime function reference. Call
: Technical Support.

: 10/06/02 16:50:37 2 0 24x7 Scheduler Internal Error #15/16 occurred in
: getdomainname/getdomainname while executing getdomainname. Error: Error
: calling external function GetDomain. Call Technical Support.
: 10/06/02 16:51:27 2 0 24x7 Scheduler Internal Error #21/16 occurred in
: getdomainname/getdomainname while executing getdomainname. Error: Bad
: runtime function reference. Call Technical Support.
: 10/06/02 16:51:27 2 0 24x7 Scheduler Internal Error #21/34 occurred in
: script/script while executing insertmacrovariables. Error: Bad runtime
: function reference. Call Technical Support.

I had the same problem with doing the upgrade. After upgrading from version 3.2.4 to version 3.3 I could no longer do a Run Now or a DEBUG. What I found was that the 24x7srv.dll file was still the previous version. I got around that problem by running 247setup.exe rather then 247upg.exe which brought the version of the dll up to 3.3.0.1 and now both RUN NOW and DEBUG work.

Of course I did this on my test system since I never run an upgrade without testing it first.

John

I only have one version of each DLL in the PATH. The details for netapi32.dll are: v2.3.0.4; 81,920 bytes; 13 Apr 2001 14:18

: This sounds like it cannot find or execute GetDomain, either it cannot find
: netapi32.dll or 24x7srv.dll files or it finds an older version.

: Please check that you have netapi32.dll in the system path.

: Also make sure you don't have multiple versions of 24x7srv.dll with older
: versions in the path.

: Did you install the new 24x7 version in a different directory while leaving
: an older version installed and also listed in the system path before the
: new version? You can verify value of the PATH environment variable in the
: DOS command line, just type PATH then press enter.

It appears that you need to run the full setup. One of the files 24x7srv.dll was not updated to the latest version. The full setup will correctly update that file. For more info please see

http://www.softtreetech.com/cgi_bin/config.cgi?read=2526

: I only have one version of each DLL in the PATH. The details for netapi32.dll
: are: v2.3.0.4; 81,920 bytes; 13 Apr 2001 14:18

OK. I may wait for the next release before upgrading (I assume this will be fixed in the next upgrade installer). If I decide to install the full setup on my production systems, I assume some files (job database, template files, etc) will be overwritten. Can you provide a list of what I should back-up and restore once the upgrade has been run?

: It appears that you need to run the full setup. One of the files 24x7srv.dll
: was not updated to the latest version. The full setup will correctly
: update that file. For more info please see

: http://www.softtreetech.com/cgi_bin/config.cgi?read=2526

No it will not overwrite your data files and templates, although it will add new templates. In any case the "upgrade" package was fixed. If you want you can re-download and run it.

: OK. I may wait for the next release before upgrading (I assume this will be
: fixed in the next upgrade installer). If I decide to install the full
: setup on my production systems, I assume some files (job database,
: template files, etc) will be overwritten. Can you provide a list of what I
: should back-up and restore once the upgrade has been run?