Remote Control Issues

Setting up 24x7 Scheduler for the first time on a new server. Version is 3.10 and I am hiving problem getting the remote control to work.

I have the software running as a service with an account that is a local admin on the box. Seems to be ok there. I also went into the options and turned on the server mode on the network tab.

When I try to connect with remote control, even from the server itself, I get a login box but after trying various IDs I don't knwo which one it wants. I get an error that says "Requested server not active"

I assume this is why I cannot use the Remote Control feature.

Any help?

No ideas?

I upgraded to version 3.4.6 and still nothing. Could really use a hand.

Figured it out. Someone installed the remote with the same serial as the master.

All set.

Thank you for the status update.

Well, I can connect to the remote system now but having a different issue.

I try to create a folder or delete a folder and get Access Denied messages even though I am connected with a user specified in the job database security.

Ideas?

OK, I reinstalled the server and now have a new twist on it.

I can log in to the server from my PC with the Remote Control as the Administrator account. I can create a folder, and I can Save Remote. All works.

When I try to Delete a folder I get an error that says "User is not authorized to use this function. Acccess Denied"

What gives?

Are there any jobs in the folder? Any password protected jobs?

No but I think I found it.

That was the default jobs database. Once I created a new jobs database everything works fine.