Installation Guidance

Hi,

I have installed your product on a Windows Server and on my client PC.... I am finding the instructions a little hard to follow... perhaps because of the terminology used.

What I want to do is have a client machine be able to see jobs on the server and run them as needed... instead of scheduling them. But the job needs to run on the server as the jobs do not use UNC paths.

The instructions almost seem opposite to me.. I want the job database on the server and the remote agent (on the client) to be able to see those jobs on the Master Scheduler (on the server)... how does the third peice (Remote Control) fit into it? and what configuration has to be done on each machine? Also does the client agent have to log in each time? Can the userid and password be stored? I will have different people logging into the same machine and running the jobs on the server. The jobs was created to run as an admin user.

If anyone from softree is monitoring this, please respond asap as this solution is needed urgently. I am currently still in the 30 day period of trying to determine if this software is going to do what I need it to do, before purchasing.

Thanks

Randy

Hi,

1. Install the 24x7 software on the server and your workstation (e.g client)
2. On the server, start 24x7 Scheduler. Click Tools/Options menu, then Network tab. Enable "Distributed Server" mode, restart the Scheduler
3. On the client, start 24x7 Remote Control (this is the client side tool)
4. Choose to create new profile, specify server name or IP. Click Connect button. Form here you can create new and modify existing jobs. To run them, click Run Now, when prompted on which system to run, choose Remote.

Note that all jobs you create using 24x7 Remote Control, you actually create on the server. If you schedule them, they will also run on the server, unless you set them to run on some other system. If you don't want the jobs to run on schedule, just set their schedule type to [no schedule]

Hope this helps.

If that is not what you want, please provide more details.

Thank you so much for your fast reply. I Did as you said but When I try to create a job on the client, on step 4 it doesn't show the server as a host. When I click the 24x7 agent link, it shows it, but there is no way to select it, it just has a close button. Am I suppsed to start the "Remote Agent" as well? When I tried to start it on the Server, It said the Scheduler was already running. I thought you meant to create the job on the client side and it would actually be saved on the server job database. I assume I can use local mappings on the job itself (Like the c: or d: drive instead of UNCs)

Also, Is there a way to store the username and password for the connection so that users are not prompted for it each time they need to run a job, or is this something that just needs to be done when the "Client" starts up. It will be placed on a citrix server for mutliple people to log into and run their jobs. Is there security at the folder level within the tool? For example, If I had a folder called Canada is there a way to use server usergroups to allow access to only the folder you want them to have access to?

Thanks for your help.

Randy

Sorry, I now see the server listed, not sure If I had to stop and restart the Scheduler... but the other parts of the question are still intact. I also am getting a message that says the Create process failed Return Code 1314 - A required privilege is not held by the client. When I created the job, I selected the user to run it with. It is a user that is in the Admin group on the server. We currently run all of our jobs using the Windows Scheduler with this account directly on the server. I am also in the Admin group, so I'm not sure what this message means.

Thanks so much for your help.

Hi Randy,

You are overcomplicating this thing. It is easier than what you think. On step just don't click anything. You don't have an agent in this scenario, and you don't need to select one. Please don't assume that every job property is mandatory. Different properties are needed in different situations.

Users are not going to be prompted each time they run a job, they are going to be prompted only once when starting the connection.

As for the "It will be placed on a citrix server for mutliple people to log into and run their jobs." - that is not going to work. Multiple instances cannot be run on the same host (because of the file sharing issues), so are multiple terminal sessions. Each user must have his/her own 24x7 Remote Control, installed locally! An alternative for that is to use 24x7 web-based management console, see http://www.softtreetech.com/24x7/24x7web_gui.pdf. Users just need a web browser, and they can connect from anywhere as long as they are allowed to access the web console application.

Unless users are assigned to Administrators group, they can only see folders and jobs they created, and cannot see and change other user's jobs.

To run jobs locally on the server (yes locally on the server) please don't select any agent name or remote host name, that is wrong. Just leave the default Local value.

Errors like "A required privilege is not held by the client" mean that the user you entered into Run As properties (that is not required again) is either not granted "login as a batch job" privilege, or the account running the scheduler doesn't have "Run as part of the operation system" or Create process token" or "Modify process token"

PS. Please don't assume that admin accounts have all possible privileges. That is not the case. Default admin accounts don't have lots of privileges, which are just not granted to them by default. On most recent Windows systems like 2008 and 7, admins by default have even less privileges than power users have on older Windows systems. The real difference is if needed admins can grant additional privileges to themselves, other users cannot. After privilege changes, a system restart is required for the new privileges to take full effect.

Hope this helps.

Wow! That's what I call a fast response! Thanks again for being so responsive. I guess I assumed that local meant on the client as that is where I was setting up the job. Is it possible to do a Webex tomorrow? I have alot of questions... Can the "Client" piece not be installed on a citrix server if they all use the same userid to log in? Is there a way for an administrator (me) to set up the jobs instead of having the end users set up jobs? They won't know how to set them up.

I know I have alot of questions.... I will look into the security tomorrow hopefully before we do the webex if someone is available. What time zone are you in? I'm in Central US (Houston, Tx) I guess I also need to find out how much the software is as well.

I just happened to be in a right place at a right time, and saw your post instantly.

Yes, as an administrator you can setup all jobs, but all jobs will be owned by you and users will not be able to see them. The only workaround is for you to login as them and create jobs for them.

Yes we support WebEx. We are in Eastern time zone (New York). I guess for a personalized WebEx demo, you would either need to have an existing support contract or apply for a substantial number of licenses. Please email to salesATsofttreetech.com to discuss this option.

Hi,

Well... I can't really buy the software If I don't know if it can accomplish what I need it to do... Your responses are starting to make it sound like It is not really designed to do what I need. Basically, in the best of situations, I need something that would allow me to set up jobs to run on a server, secure them by folder (although that is not required) and allow end users to run them on the remote server. The jobs would be set up to run as a specific user (this is required in our situation) I am thinking if I set up one user for these jobs, they could all log in as the same user, but it sounded like you said multiple instances could not be running at the same time. I do appreciate your fast responses, but I may need see if there is another software that is designed more for what I need. I guess I could log on as the users to create their jobs... and have them use the web version. I need to discuss cost before i get too far into this. I'll use the link you gave me to contact the sales team. Hopefully I'll get a call from them tomorrow.

I believe, it can do all what you have listed in the requirements. Except that you cannot set access security at the folder level. Folder is a logical concept used to group jobs by purpose. There is currently no physical object representing a folder that can be secured.

For users to see all jobs you have the following options: don't enable security; or put them into Administrators group or put them into Operators group; or create custom interface by modifying the web console; or creating your custom program calling one of 24x7 APIs. 24x7 is very robust and yet flexible software solution. A lot of things are possible. This software is very inexpensive, that's why there are certain constrains for WebEx and some other options. Please talk to sales to discuss the available options.