Service will not run...

Hi I am running multi-platform editions 273 on a windows 2003 box.
I am trying to setup the shceduler to run as a service however when I try this I get:

E:\Program Files\24x7_Scheduler>24x7srv.exe /agent
Starting 24x7 Scheduler service... Please wait.
Unable to start 24x7 Scheduler service. StartServiceCtrlDispatcher failed - The
service process could not connect to the service controller.

In the Event view I get:

The description for Event ID ( 0 ) in Source ( 24x7 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Stop Reason: 1063
StartServiceCtrlDispatcher failed..

Any Ideas?

Thanks

I think the /agent switch cannot be used alone. You need to specify user and password for the service account on the command line. For more info, please run "24x7srv /?" without double quotes

I tried this with a local account I created with admin privs as such:

E:\Program Files\24x7_Scheduler>24x7srv.exe srv_etl xxxxxxx /agent
Starting 24x7 Scheduler service... Please wait.
Unable to start 24x7 Scheduler service. StartServiceCtrlDispatcher failed - The
service process could not connect to the service controller.

Same thing.

Do you see the 24x7 Scheduler service name in the services list?

If you do, what do you see in the read-only "path to executable" property?

No there is no service installed after the error.
I am rebooting the box now to see if this will help fix the issue.

I will let you know either way.

Thanks.

A reboot did not help.
I see the same thing.

Any ideas?

I got it.

I was not putting the /install in the command so you need to run it like this:

24x7srv.exe /install tdab-marlg-cp01\srv_etl xxxxxxx /agent

Thanks!

Try creating service registration manually using the registry editor.

Save the below code as 24x7mp.reg file and then double-click the file to load it into the registry

Code:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet\Services\24x7jscheduler]
"Type"=dword:00000010
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,\
20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,32,00,34,00,78,00,37,00,5f,00,53,\
00,63,00,68,00,65,00,64,00,75,00,6c,00,65,00,72,00,5c,00,32,00,34,00,78,00,\
37,00,73,00,72,00,76,00,2e,00,65,00,78,00,65,00,00,00
"DisplayName"="24x7 Scheduler Multi-platform Edition"
"ObjectName"="LocalSystem"
"Description"="Enables scheduling and running automated tasks on this and other computers."
"AppParameters"="nogui"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet\Services\24x7jscheduler\Enum]
"0"="Root\\LEGACY_24X7JSCHEDULER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet\Services\24x7jscheduler\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

Restart the system after this change and verify that the values in HKEY_LOCAL_MACHINE\SYSTEM\ControlSet\Services\24x7jscheduler key look good. If, needed, open service properties and correct wrong settings (account, password, start mode, file path)

Hope this helps.

One morte thing, if you want to run it in agent mode, change

"AppParameters"="nogui"

to

"AppParameters"="nogui /agent"