job monitor is greyed out

I read in the manual that there is a real time job monitor capability built in. However when I access 24x7, the button is greyed out and not accessible.

We have been experiencing major problems where we think the scheduler is running, only to find out that jobs that were supposed to run did not. When we check the service it is running, but there is not easy way for us to determine if the scheduler is running. Typically when we stop and restart the scheduler everything is fine.

You are not running in the scheduler mode, you are running something else, that's why the Monitor button and some other functions are disabled in that mode, becasue they are not applicable.