We've been running an overnight job for well over a
year that sends an email and attachment to several
people inhouse with no problems. Recently we've
experienced a problem where not all recipients are
receiving this email/attachment. It appears to be
random - one day someone will receive it and the
next they don't.

We've changed nothing with 24X7 (Version 3.4.17) The
email option is set to SMTP. No errors are displayed
in the 24X7 log and nothing was found in the MS
Exchange 2003 logs during the time this is generated.

Any thoughts on what should be looked at on the
server where 24X7 is run?

Are you sending it to a an email list as entered in 24x7 or you are sending it to a single Exchange email group?

: We've been running an overnight job for well over a
: year that sends an email and attachment to several
: people inhouse with no problems. Recently we've
: experienced a problem where not all recipients are
: receiving this email/attachment. It appears to be
: random - one day someone will receive it and the
: next they don't.

: We've changed nothing with 24X7 (Version 3.4.17) The
: email option is set to SMTP. No errors are displayed
: in the 24X7 log and nothing was found in the MS
: Exchange 2003 logs during the time this is generated.

: Any thoughts on what should be looked at on the
: server where 24X7 is run?

: Are you sending it to a an email list as entered in 24x7 or you are sending
: it to a single Exchange email group?

Email list entered in 24X7.

Troubleshooting this issue may take a long time, as there is no built-in option to log all email processing. I can only guess that if it has been working fine for a year and then all of a sudden it started randomly missing some emails, then the problem is most likely outside of the 24x7 code or caused by some other conflicting job(s).

Please consider replacing this list with an email group as a quick and simple way to solve the issue.

: Email list entered in 24X7.

: Troubleshooting this issue may take a long time, as there is no built-in
: option to log all email processing. I can only guess that if it has been
: working fine for a year and then all of a sudden it started randomly
: missing some emails, then the problem is most likely outside of the 24x7
: code or caused by some other conflicting job(s).

: Please consider replacing this list with an email group as a quick and simple
: way to solve the issue.

This appears to have solved the problem - thanks.