When I try to use the web interface I receive the
following error. I use windows xp. I did not install
urlscan or iis lockdown. I have al the current microsoft
patches untill 12 juli. I have scheduler 3.4.20.

The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

Open the localhost home page, and then look for links to the information you want.
HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services

--------------------------------------------------------------------------------

Technical Information (for support personnel)

Error Type:
Active Server Pages, ASP 0241 (0x80004005)
The CreateObject of '(null)' caused exception C0000005.
/247/login_proceed.asp

Browser Type:
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)

Page:
POST 64 bytes to /247/login_proceed.asp

POST Data:
server=localhost&login=techno&password=password&okbutton=Login

Time:
zondag 11 juli 2004, 11:50:41

More information:
Microsoft Support

Is the scheduler installed on the same server where you run IIS? If not did you install 24x7 on the web server?

If you have it installed did you install it into c:\24x7 directory?

: When I try to use the web interface I receive the
: following error. I use windows xp. I did not install
: urlscan or iis lockdown. I have al the current microsoft
: patches untill 12 juli. I have scheduler 3.4.20.

: The page cannot be displayed
: There is a problem with the page you are trying to reach and it cannot be
: displayed.

:
: --------------------------------------------------------------------------------

: Please try the following: Click the Refresh button, or try again later.

: Open the localhost home page, and then look for links to the information you
: want.
: HTTP 500.100 - Internal Server Error - ASP error
: Internet Information Services

:
: --------------------------------------------------------------------------------

: Technical Information (for support personnel)

: Error Type: Active Server Pages, ASP 0241 (0x80004005)
: The CreateObject of '(null)' caused exception C0000005.
: /247/login_proceed.asp

: Browser Type: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR
: 1.1.4322)

: Page: POST 64 bytes to /247/login_proceed.asp

: POST Data: server=localhost&login=techno&password=password&okbutton=Login

: Time: zondag 11 juli 2004, 11:50:41

: More information: Microsoft Support

The scheduler is installed on the same server where I run iis.

It is installed in e:\247

: Is the scheduler installed on the same server where you run IIS? If not did
: you install 24x7 on the web server?

: If you have it installed did you install it into c:\24x7 directory?

Try the following:

1. Create a text file with name test.js and open it in the Notepad
2. Enter the following script

var obj = Server.CreateObject("w24x7ASP.jsRemote24x7");
obj.OpenSession( "user", "password", "WinSock", "LocalHost", "1096", "", True);
delete obj

3. Save changes and exit Notepad
4. Double-click on that file

Please let me know what you get

: The scheduler is installed on the same server where I run iis.

: It is installed in e:\247

: Try the following: 1. Create a text file with name test.js and open it in the
: Notepad
: 2. Enter the following script

: var obj = Server.CreateObject("w24x7ASP.jsRemote24x7");
: obj.OpenSession( "user", "password", "WinSock",
: "LocalHost", "1096", "", True);
: delete obj

: 3. Save changes and exit Notepad
: 4. Double-click on that file

: Please let me know what you get

script : e:\247\test.js
line : 1
char : 1
error : 'server' is undefined
code : 800A1391
source : Microsoft jscript runtime error

Oops, sorry, my mistake. Please try the same script without "Server."

: script : e:\247\test.js
: line : 1
: char : 1
: error : 'server' is undefined
: code : 800A1391
: source : Microsoft jscript runtime error

: Oops, sorry, my mistake. Please try the same script without
: "Server."

Nada, same error.

Please check if you have MSVBVM60.DLL in your Windows system32 directory. If you don't please copy it from any other computer.

: Nada, same error.

: Please check if you have MSVBVM60.DLL in your Windows system32 directory. If
: you don't please copy it from any other computer.

I found it in e:\windows\system32

You need to copy it from there (CD is drive E?) to your C:\windows\system32 directory (or C:\winnt\system32 whatever your true system directory name is)

: I found it in e:\windows\system32

: You need to copy it from there (CD is drive E?) to your C:\windows\system32
: directory (or C:\winnt\system32 whatever your true system directory name
: is)

Sorry, I am one of those people who have 2 installations on one pc. (-:
e:\windows\system32 is my true system directorie

Oh, ok...

How about this:

1. go to command prompt and change directory to 24x7 home dir (C:\24x7 or whatever it is)
2. run "regsvr32 24x7asp.dll" comamnd
3. To test if it worked create test.js file as below and then run it using "cscript test.js" command

var obj = CreateObject("w24x7ASP.jsRemote24x7");
obj.OpenSession( "user", "password", "WinSock", "LocalHost", "1096", "", True);
delete obj

: Sorry, I am one of those people who have 2 installations on one pc. (-:
: e:\windows\system32 is my true system directorie

: Oh, ok...

: How about this: 1. go to command prompt and change directory to 24x7 home dir
: (C:\24x7 or whatever it is)
: 2. run "regsvr32 24x7asp.dll" comamnd
: 3. To test if it worked create test.js file as below and then run it using
: "cscript test.js" command

: var obj = CreateObject("w24x7ASP.jsRemote24x7");
: obj.OpenSession( "user", "password", "WinSock",
: "LocalHost", "1096", "", True);
: delete obj

It stil does not work, the strange thing is that it does work on a clean install
on a windows 2000 server installation. When I try it on a windows 2000 server
that already has 24x7 installed then it wont work.

I already tried uninstalling 24x7, deleting the 24x7 directory and removing the
registry information [HKLM]\software\softtree technologies, inc. plus reboot.
A new installation after this action gives the same result.
I used in this instance windows 2000 server sp4 with iis lockdown plus
url scan 2.1 installed.

You are not installing it using Terminal Services by any chance?

Let's verify installation steps one more time:

1. You install 24x7 full into c:\24x7 or d:\24x7 directory (enter your site license key when prompted by the setup).
2. Add c:\24x7 (or d:\24x7) to the system PATH variable (not user PATH variable, otherwise IIS will not see it)
3. Unzip Web interface into c:\intepub\wwwroot\24x7 (or other place)
4. Configure IIS to allow access to that directory (c:\intepub\wwwroot\24x7 or whatever)
5. Restart IIS Admin service or entire computer
6. Try opening the web interface entry page http://myserver/24x7

PS. You don't have to run 24x7 on that server. You only have to install it because the COM interface uses some shared files.

: It stil does not work, the strange thing is that it does work on a clean
: install
: on a windows 2000 server installation. When I try it on a windows 2000 server
: that already has 24x7 installed then it wont work.

: I already tried uninstalling 24x7, deleting the 24x7 directory and removing
: the
: registry information [HKLM]\software\softtree technologies, inc. plus reboot.
: A new installation after this action gives the same result.
: I used in this instance windows 2000 server sp4 with iis lockdown plus
: url scan 2.1 installed.

I tried the entire reinstall procedure. removing 24x7 totally, removing the web,
reinstalling 24x7, creating the web and unzipping the 24x7 webfiles in it.

same error: unable to create object

I use dameware nt utilities remote control. same principle as pc anywhere.

: You are not installing it using Terminal Services by any chance?

: Let's verify installation steps one more time: 1. You install 24x7 full into
: c:\24x7 or d:\24x7 directory (enter your site license key when prompted by
: the setup).
: 2. Add c:\24x7 (or d:\24x7) to the system PATH variable (not user PATH
: variable, otherwise IIS will not see it)
: 3. Unzip Web interface into c:\intepub\wwwroot\24x7 (or other place)
: 4. Configure IIS to allow access to that directory (c:\intepub\wwwroot\24x7
: or whatever)
: 5. Restart IIS Admin service or entire computer
: 6. Try opening the web interface entry page http://myserver/24x7

: PS. You don't have to run 24x7 on that server. You only have to install it
: because the COM interface uses some shared files.