This particular problem related to open ports in SFTP is still being researched. Average response time is several hours for most questions.
However if the problem investigation involves developers, third parties and other resources it may take up to several days. If you want to have guaranteed response time consider purchasing annual support contract. : Hi, : what type of response time should I expect form Support@softtreetech.com? : I sent them a message Tuesday about the FTP sessions staying open. I have not
: heard back. : Additionally, there does not seem to be a support number for technical
: support. Is this true? Can you contact the support staff and let them know
: I sent an e-mail....maybe they did not get the message? : I would also like a voice number. : ~Joe
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