No jobs in queue - running as service

Hello,

We are evaluating 24x7.

We have installed 24x7 on a w2k-server and
choosed to run it as a service using an
administrator-account.

Will this work for the trial-version ?

It does not seem to work as no jobs are ran and
when I after a while starts 24x7 interactive, I
am not able to see anything in the log.

Hope to hear from you soon.

Best regards

Jan JÃ¸rgensen

Trial version can run as a service only if you use LocalSystem account and check "Allow service to interract with the Desktop" option This way you can see the Evaluation Reminder dialog displayed on the service startup and so you can click the Continue button

: Hello,

: We are evaluating 24x7.

: We have installed 24x7 on a w2k-server and
: choosed to run it as a service using an
: administrator-account.

: Will this work for the trial-version ?

: It does not seem to work as no jobs are ran and
: when I after a while starts 24x7 interactive, I
: am not able to see anything in the log.

: Hope to hear from you soon.

: Best regards

: Jan JÃ¸rgensen

OK. I have tried to set the service to run as Local Account
with "Allow service to interact with the Desktop", booted the
server, but nothing seem to make the Evaluation Reminder
dialog show.

Any suggestions ?

: Trial version can run as a service only if you use LocalSystem account and
: check "Allow service to interract with the Desktop" option This
: way you can see the Evaluation Reminder dialog displayed on the service
: startup and so you can click the Continue button

: Trial version can run as a service only if you use LocalSystem account and
: check "Allow service to interract with the Desktop" option This
: way you can see the Evaluation Reminder dialog displayed on the service
: startup and so you can click the Continue button

More information - the master log has this info - see DPB30 failes listening on namedpipe.
I have also tried using winsock for : Dist Service Conf.

SMI10 Listener (0106E798): Start Listening: computerName(), serviceName(24x7_Master), driverName(NamedPipes). ... (00000000)
SMI Property: __DriverName='NamedPipes'
SMI Property: __ApplicationName='24x7_Master'
SMI Property: __Options='MaxListeningThreads=9'
SMI Property: MaxListeningThreads='9'
SMI AddRef SMI_TRACE(0106E1B8) refCount(2)
SMI10 Listener (0106E798): Start Listening: computerName(), serviceName(24x7_Master), driverName(NamedPipes). SUCCEEDED (00000000)
DPB30 Listener (0106DE88): Start Listening : application(24x7_Master), location(), driver(NamedPipes). FAILED (80004005)
DPB55 Memory Session : (00000000) count(3399), total(606208), alloc(371280), free(218246)
DPB56 Memory Proc Common : count(1102), total(86016), alloc(61355), free(19352)
DPB31 Listener (0106DE88): Stop Listening : ... (00000000)
SMI11 Listener (0106E798): Stop Listening: ... (00000000)
SMI11 Listener (0106E798): Stop Listening: SUCCEEDED (00000000)
SMI15 Listener (0106E798): Close All Connections: ... (00000000)
SMI15 Listener (0106E798): Close All Connections: SUCCEEDED (00000000)
DPB31 Listener (0106DE88): Stop Listening : SUCCEEDED (00000000)
DPB Release DPB_LISTENER(0106DE88) refCount(0)
SMI Release SMI_LISTENER(0106E798) refCount(0)
SMI Release SMI_TRACE(0106E1B8) refCount(1)

In the trial version the listener does not start until user acknowledges the trial mode. So I guess you are either running registered version or looking at the old file.

Let's do one thing at time
1. Stop 24x7 service
2. Disable Master mode (distributed server mode): Start 24x7 GUI, go to Tools/Options menu Network properties and uncheck distributed server mode. Click OK, then NO and exit the scheduler.
3. In the Control Panel services applet verify 24x7 service still has "interact" option checked and the service is set (on the Security tab) to run as "LocalSystem"
4. Delete all log files from 24x7 installation directory, and then start the service.

By thee way, you cannot use GUI to monitor job queue in the service, but in the registered version you can setup the 24x7 service to run under domain admin account in the server mode and use 24x7 Remote control to connect to it and run the Job Monitor.

Alternatively you can enable the HTML Status report option and use your Web browser to monitor scheduler and job activity.
Or you can simply periodically read the main log file schedule.log file.

: More information - the master log has this info - see DPB30 failes listening
: on namedpipe.
: I have also tried using winsock for : Dist Service Conf.

: SMI10 Listener (0106E798): Start Listening: computerName(),
: serviceName(24x7_Master), driverName(NamedPipes). ... (00000000)
: SMI Property: __DriverName='NamedPipes'
: SMI Property: __ApplicationName='24x7_Master'
: SMI Property: __Options='MaxListeningThreads=9'
: SMI Property: MaxListeningThreads='9'
: SMI AddRef SMI_TRACE(0106E1B8) refCount(2)
: SMI10 Listener (0106E798): Start Listening: computerName(),
: serviceName(24x7_Master), driverName(NamedPipes). SUCCEEDED (00000000)
: DPB30 Listener (0106DE88): Start Listening : application(24x7_Master),
: location(), driver(NamedPipes). FAILED (80004005)
: DPB55 Memory Session : (00000000) count(3399), total(606208), alloc(371280),
: free(218246)
: DPB56 Memory Proc Common : count(1102), total(86016), alloc(61355),
: free(19352)
: DPB31 Listener (0106DE88): Stop Listening : ... (00000000)
: SMI11 Listener (0106E798): Stop Listening: ... (00000000)
: SMI11 Listener (0106E798): Stop Listening: SUCCEEDED (00000000)
: SMI15 Listener (0106E798): Close All Connections: ... (00000000)
: SMI15 Listener (0106E798): Close All Connections: SUCCEEDED (00000000)
: DPB31 Listener (0106DE88): Stop Listening : SUCCEEDED (00000000)
: DPB Release DPB_LISTENER(0106DE88) refCount(0)
: SMI Release SMI_LISTENER(0106E798) refCount(0)
: SMI Release SMI_TRACE(0106E1B8) refCount(1)

It doesn't work.

I did all the 4 steps below, but after I started the service again and
the 2 processes is shown in the task list there are absolutely
no activity and the log-files I just deleted is not recreated again.

There no information in the eventlog and no errors on screen.

What should I look for ?

: In the trial version the listener does not start until user acknowledges the
: trial mode. So I guess you are either running registered version or
: looking at the old file.

: Let's do one thing at time
: 1. Stop 24x7 service
: 2. Disable Master mode (distributed server mode): Start 24x7 GUI, go to
: Tools/Options menu Network properties and uncheck distributed server mode.
: Click OK, then NO and exit the scheduler.
: 3. In the Control Panel services applet verify 24x7 service still has
: "interact" option checked and the service is set (on the
: Security tab) to run as "LocalSystem"
: 4. Delete all log files from 24x7 installation directory, and then start the
: service.

: By thee way, you cannot use GUI to monitor job queue in the service, but in
: the registered version you can setup the 24x7 service to run under domain
: admin account in the server mode and use 24x7 Remote control to connect to
: it and run the Job Monitor.

: Alternatively you can enable the HTML Status report option and use your Web
: browser to monitor scheduler and job activity.
: Or you can simply periodically read the main log file schedule.log file.

Can you see the evaluation reminder dialog?
The service will not really completely untill you click the Continue button.

By the way which version are you trying?

: It doesn't work.

: I did all the 4 steps below, but after I started the service again and
: the 2 processes is shown in the task list there are absolutely
: no activity and the log-files I just deleted is not recreated again.

: There no information in the eventlog and no errors on screen.

: What should I look for ?

: Can you see the evaluation reminder dialog?
: The service will not really completely untill you click the Continue button.

: By the way which version are you trying?

No, I can't see the evaluation reminder dialog even though I have checked
to allow Interaction with desktop in the service-logon dialog.

The version I am trying is the one (3.4 i think) which I downloaded 2 days
ago from your site.

Should I give it up and select another product ?

Have you tried to start the service manually?
Are you sure you are running the trial version? Does it show "Not Registered" in the Help/About?

: No, I can't see the evaluation reminder dialog even though I have checked
: to allow Interaction with desktop in the service-logon dialog.

: The version I am trying is the one (3.4 i think) which I downloaded 2 days
: ago from your site.

: Should I give it up and select another product ?

: Have you tried to start the service manually?
: Are you sure you are running the trial version? Does it show "Not
: Registered" in the Help/About?

I have started the services manually and the 2
processes shows up in the tasklist.

The About-dialog shows "Not registered" but I doesn't
get any Evaluation - dialog.

BTW I am running version 3.4.1 on W2K SP3 UK