We have a single user license for the 24x7 automation suite, which we have loaded successfully. We are trying to load the remote agent on another PC and we are getting an error indicating that we are not licensed for Remote Agent. Please help me understand. I thought 24x7 automation suite came with Remote Agent.??

Yes, it does come with remote agents. "Remote Agent" is just a different 24x7 server run-time mode. 24x7 license is based on the "installations" not "users". Every installation is covered by a separate license (or a site license, which is good for unlimited installations). Therefore, to use 24x7 on two computers you need 2 single installation licenses.

: We have a single user license for the 24x7 automation suite, which we have
: loaded successfully. We are trying to load the remote agent on another PC
: and we are getting an error indicating that we are not licensed for Remote
: Agent. Please help me understand. I thought 24x7 automation suite came
: with Remote Agent.??

Sorry for the misunderstanding, but why would you even ship Remote Agent with a single license if I can't use it as it's intended without purchasing a second license???? Am I missing something?

It is not shipped separately, even more, it is not a separate program. It is just a different run-time mode of the 24x7. In other words, the "agent is included" means the 24x7 has built-in remote agent functionality. The command line for the agent is 24x7.exe /AGENT. It is up to you how you use the software. You can run it as a standalone application, as a master (server + event engine + job queues), as a remote agent (server part only), as a remote control (client part only).

The agent's icon is provided for your convenience.

Because of 24x7 flexible architecture combining both the server and the client pieces in a single program, you can build any distributed configurations you want using any topology schema. However, the license is based is on the installations (not on usage type), that's why every installation requires a separate license. Please see my previous message for more details.

: Sorry for the misunderstanding, but why would you even ship Remote Agent with
: a single license if I can't use it as it's intended without purchasing a
: second license???? Am I missing something?