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[12.0.191 Pro] SSMS 18.10 on Windows 11 freeze on startup
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[12.0.191 Pro] SSMS 18.10 on Windows 11 freeze on startup
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judahr



Joined: 09 Mar 2007
Posts: 319
Country: United States

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I'm having the same hanging problem, but only 1 monitor. SQL Assistant 12.4.476 SSMS 19.2.56.2

If SQL Assistant is open it hangs before "connect to server".
If I close SQL Assistant it will get to Connect to Server, but then hang with the popup open (before clicking anything).
SQL Assistant closed and deleting C:\Program Files (x86)\Microsoft SQL Server Management Studio 19\Common7\IDE\Extensions\SQLAssistant allows it to connect and open Object Explorer, but New Query hangs.
SQL Assistant open but "Register SSMS Add-On" to NO, SSMS hangs before "connect to server"

Reinstalling SQL Assistant does not help.

Repaired SSMS, but Register SSMS Add-ON still no. Allowed SSMS to open with SQL Assistant open. Registering Add-On to Yes and Apply. SSMS hangs on open.
Mon Nov 27, 2023 11:09 am View user's profile Send private message
SysOp
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Joined: 26 Nov 2006
Posts: 7828

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If you have Microsoft Process Explorer installed, can you please check the stack trace of the main SSMS thread when it hags to see what the tread is waiting for?
Mon Nov 27, 2023 8:09 pm View user's profile Send private message
judahr



Joined: 09 Mar 2007
Posts: 319
Country: United States

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Is this helpful?


Mon Nov 27, 2023 9:51 pm View user's profile Send private message
SysOp
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Joined: 26 Nov 2006
Posts: 7828

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Thank you! This is useful. May I ask you to reproduce it again and check if the call stack is similar each time? If the top two lines are ntdll.dll!TpCallbackIndependent -> SqlAssistPrefs.dll!__dbk_fcall_wrapper
Tue Nov 28, 2023 8:46 am View user's profile Send private message
judahr



Joined: 09 Mar 2007
Posts: 319
Country: United States

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Yes, both have that call.




Tue Nov 28, 2023 9:17 am View user's profile Send private message
SysOp
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Joined: 26 Nov 2006
Posts: 7828

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Thank you very much for the screenshots. We would need some time to analyze the call stack, this doesn't seem to be a trivial issue.
Tue Nov 28, 2023 9:43 am View user's profile Send private message
PosBr3n2084



Joined: 28 Jul 2023
Posts: 3
Country: Germany

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Is there any update on this issue? Thanks.
Tue Jan 16, 2024 3:21 am View user's profile Send private message
Frankie



Joined: 16 Feb 2022
Posts: 15
Country: Germany

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I would also be grateful if the problem was fixed.
Wed Jan 17, 2024 7:12 am View user's profile Send private message
SysOp
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Joined: 26 Nov 2006
Posts: 7828

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We are working on it, and very much want to fix it as soon as possible. Don't have an ETA yet, the main issue is that we're unable to reproduce it on our test systems and so we unable to debug it. The stack traces shared with us so far don't show an obvious issue within SQL Assistant plugin, it's not active doing something while SSMS is freezing on startup. More stack traces can help us identify a common pattern. If you are able to reproduce this issue on demand, please work with us to identify the root cause. Please send your stack traces to the support account, we very much need them.
Wed Jan 17, 2024 9:31 am View user's profile Send private message
judahr



Joined: 09 Mar 2007
Posts: 319
Country: United States

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You could try SSMS 19.3.
Fri Feb 16, 2024 11:02 am View user's profile Send private message
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