SoftTree Technologies Technical Support Forums Register • Search • FAQ • Memberlist • Usergroups • Log in User File disappeared and Web console is malfunctioning      SoftTree Technologies Forum Index » 24x7 Scheduler, Event Server, Automation Suite View previous topic View next topic User File disappeared and Web console is malfunctioning Author Message Eric.Charbonneau Joined: 03 Nov 2016 Posts: 20 Country: United States User File disappeared and Web console is malfunctioning OK so where do i begin...I logged into our 24x7 server today to check the "users" file and the file was gone, nowhere to be found... i thought that's weird so i logged into TST and the file was there but not in PRD...strange.. So i opened the 24x7 console using the desktop icon, then i opened the users from the desktop app and its coming up blank. weird.... So then i login to the web console and everything is blank!! Theres no job DB loading! However if i launch 24x7 via the desktop console the jobs show up and they are running fine.... Someone please help! Edit: now the users file is back but its got a timestamp of 10/20/2023 (i havent edited it today) and now its BLANK! Fri Oct 20, 2023 9:15 am Eric.Charbonneau Joined: 03 Nov 2016 Posts: 20 Country: United States So its working again after copying the TST user file to PRD What i dont understand is how the user file got deleted/blanked out Fri Oct 20, 2023 9:27 am SysOp Site Admin Joined: 26 Nov 2006 Posts: 7904 The users file is a read-only file, which the console never updates. If that file is gone, the console treats everyone as a guest, and by default guests cannot see anything. Fri Oct 20, 2023 12:05 pm Display posts from previous:  All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year  Oldest FirstNewest First     SoftTree Technologies Forum Index » 24x7 Scheduler, Event Server, Automation Suite All times are GMT - 4 Hours Page 1 of 1   Jump to:  Select a forum ----------------SQL AssistantDB Audit, DB Mail, DB Tools24x7 Scheduler, Event Server, Automation SuiteTips & Snippets Repository You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum     Powered by phpBB © 2001, 2005 phpBB Group Design by Freestyle XL / Flowers Online.