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User File disappeared and Web console is malfunctioning

 
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User File disappeared and Web console is malfunctioning
Author Message
Eric.Charbonneau



Joined: 03 Nov 2016
Posts: 18
Country: United States

Post User File disappeared and Web console is malfunctioning Reply with quote
OK so where do i begin...I logged into our 24x7 server today to check the "users" file and the file was gone, nowhere to be found... i thought that's weird so i logged into TST and the file was there but not in PRD...strange..

So i opened the 24x7 console using the desktop icon, then i opened the users from the desktop app and its coming up blank. weird....


So then i login to the web console and everything is blank!! Theres no job DB loading!

However if i launch 24x7 via the desktop console the jobs show up and they are running fine....

Someone please help!


Edit: now the users file is back but its got a timestamp of 10/20/2023 (i havent edited it today) and now its BLANK!
Fri Oct 20, 2023 9:15 am View user's profile Send private message
Eric.Charbonneau



Joined: 03 Nov 2016
Posts: 18
Country: United States

Post Reply with quote
So its working again after copying the TST user file to PRD


What i dont understand is how the user file got deleted/blanked out
Fri Oct 20, 2023 9:27 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7847

Post Reply with quote
The users file is a read-only file, which the console never updates. If that file is gone, the console treats everyone as a guest, and by default guests cannot see anything.
Fri Oct 20, 2023 12:05 pm View user's profile Send private message
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