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Pyalicious



Joined: 26 Oct 2021
Posts: 2
Country: Romania

Post Upgrade Reply with quote
Hello.

I bought a professional SQL Assistant license 8 months ago (february this year), which said it included all maintenance, including new major upgrades for a year. It hasn't been a year, so I went ahead and did the upgrade, since it popped up and offered it to me and I assumed it was free and supported by my license. Lo and behold, it isn't accepting my license anymore. Do I have to downgrade now? And in that case, why does the product page say it supports all upgrades for a year after purchase?

Thank you!
Tue Oct 26, 2021 3:41 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7481

Post Reply with quote
Please contact support to get your new license key. It's free if the maintenance is in a good standing.

All new major versions require new license keys.
Tue Oct 26, 2021 9:01 am View user's profile Send private message
Pyalicious



Joined: 26 Oct 2021
Posts: 2
Country: Romania

Post Reply with quote
Thank you for the help!

Do you have any idea how long it's supposed to take, to get a response, or if i did anything wrong?
I contacted support on the same day I posted here, and I still haven't gotten a response...
The free trial has now expired, so I guess I have to go back to the previous version (which I hope won't affect all the customizations done).

I wish the update offer would come with a warning about the license key limitation, I wouldn't've installed it, had I known I'd have to run it using the free trial and potentially run out before I even get contacted back.
Tue Nov 09, 2021 3:19 am View user's profile Send private message
gemisigo



Joined: 11 Mar 2010
Posts: 1949

Post Reply with quote
How did you contact them? I usually get a response within a day or two.

I also advise keeping copies of the sqlassist.sas file. The easiest way of doing this is by using some kind of version control system, eg. git. It saved my hide at least a dozen times while tinkering with random settings.
Wed Nov 10, 2021 4:12 am View user's profile Send private message
SqlExplorer



Joined: 18 Sep 2011
Posts: 55

Post Reply with quote
Another apparent oddity, is that the upgrades page mentions Sql Assistance 4.5 (not 11 or 12).


http://www.softtree.com/pricing-upgrades.shtml

SQL Assistant v4.5 1 developer license SQL-40-1
Wed Nov 10, 2021 10:37 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7481

Post Reply with quote
Oh, sorry, that page should have been taken out of service many years ago. Apologies for the inconvenience.

Please refer to the pricing info published in the store
https://www.softtreetech.com/webstore3/Database-Development

For upgrades, you can start here https://www.softtreetech.com/webstore3/License-Upgrades
Wed Nov 10, 2021 11:07 pm View user's profile Send private message
SqlExplorer



Joined: 18 Sep 2011
Posts: 55

Post Reply with quote
Ok, thanks Sysop. I'll contact sales. I think I have an existing maintenance still active, but the new setup doesn't recognize it.

SysOp wrote:
Oh, sorry, that page should have been taken out of service many years ago. Apologies for the inconvenience.

Please refer to the pricing info published in the store
https://www.softtreetech.com/webstore3/Database-Development

For upgrades, you can start here https://www.softtreetech.com/webstore3/License-Upgrades

Thu Nov 18, 2021 9:57 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7481

Post Reply with quote
The setup has nothing to do with the maintenance, it's just a regular offline setup.
Just in case, every new major SQL Assistant version requires new license keys. The good thing is that if your license is covered by maintenance, all upgrades are free during the maintenance term. Please reach out to the sales team to get your license, it's as simple as sending an email message to salesATsofttreetech.com and asking for new license key for version 12. To speed up the processing of the upgrade, please provide your current license key. This is it.
Thu Nov 18, 2021 11:54 pm View user's profile Send private message
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