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Previously running job now generating error 1073741502

 
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Previously running job now generating error 1073741502
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SchedulerDude



Joined: 27 Apr 2015
Posts: 16
Country: Canada

Post Previously running job now generating error 1073741502 Reply with quote
We have a batch file job that is used to run an FTP process on a desktop.
Until recently, the job was working without issue. I am now seeing error 1073741502. When I run the batch file manually (double clicking on the file) I don't have any issues. When I use the 24x7 suite program, I get the above noted error.

I have restarted the desktop several times with no impact.

I also noticed that I am receiving the following error within the job log output - Error #1314 loading user profile! Error ignored. Not sure if it is related.

I have 5 other jobs on the same desktop running without any issues.

Would like your assistance to get this job running again.

Thanks.
Wed Aug 25, 2021 11:34 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7419

Post Reply with quote
Please share the job output file. Any sensitive information can be replaced with dummy values.
Wed Aug 25, 2021 2:01 pm View user's profile Send private message
SchedulerDude



Joined: 27 Apr 2015
Posts: 16
Country: Canada

Post Reply with quote
Here is the output from the job
File: C:\24x7\Output\22\22_20210820033019.out
Time: 20-Aug-2021 03:30:19 AM
Size: 50 bytes
=====================================================
Error #1314 loading user profile! Error ignored.



-- Here is the most recent run of the job on 08/25/2021 @ 9:15 AM
08/25/2021 09:15:19 Error Message Sent.
08/25/2021 09:15:18 Job has been disabled!
08/25/2021 09:15:18 Job completed with exit code
-1,073,741,502. This exit code does not
satisfy job exit code condition.
Job failed.
08/25/2021 09:15:18 Start message sent.
08/25/2021 09:15:18 Job Started.
Wed Aug 25, 2021 2:17 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7419

Post Reply with quote
Do i get it correctly that there is absolutely nothing from the batch file as if it's not starting? Can you add "echo Starting" in the beginning of the batch? That is to check if it's starting to run and failing, or not running at all.
Wed Aug 25, 2021 2:29 pm View user's profile Send private message
SchedulerDude



Joined: 27 Apr 2015
Posts: 16
Country: Canada

Post Reply with quote
Hi there. When I double click on the batch file, I can run the batch file script without issue. It appears only through the automation tool that I run into issues.

Here is what I have in my batch file:
echo Starting
set PATH=C:\Users\svc_finops\Desktop;%PATH%
pscp -i C:\Users\svc_finops\Documents\Automation\ced_Update\XXXXXXXPrivateKey.ppk -P 22 XXXXX@ced.tsl.telus.com:outbox/ced.txt C:\Users\svc_finops\Documents\Automation\ced_Update\Data\ced.txt
pscp -i C:\Users\svc_finops\Documents\Automation\ced_Update\XXXXXXXPrivateKey.ppk -P 22 XXXXX@ced.tsl.telus.com:outbox/ced.ctl C:\Users\svc_finops\Documents\Automation\ced_Update\Data

The CMD Window fails to show. When I manually run the batch file by double clicking the process works fine without issue and the CMD window appears for the entire 20 seconds the batch file command is executing.
Fri Sep 10, 2021 11:09 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7419

Post Reply with quote
Is the job command line like cmd /C batch_file_here? or just batch file name?
Do you see any errors in the captured process output or anything else unexpected showing there? It's easy compare what you get in run-time mode vs .manual run. Please let us know what difference you see in the outputs?
Fri Sep 10, 2021 3:13 pm View user's profile Send private message
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