Windows install error

Hello:

We have just installed the 24x7 Multiplatform scheduler on a Windows machine (which is also a Web server). When we try to access the product through the web, we get the 'log in' screen and we proceed to log in as the 'administrator' user. When the log in is authenticated, we then get a blank screen with the 'Unable to create object' error message.

Can you give us some clues on why we get this error message?

Thanks in advance.

Is that IIS web server and ASP interface or Java based server and JSP interface?

We use IIS web server and ASP interface.

In this case, the error indicates that IIS is unable to find the 24x7 COM interface objects. In particular, it is likely unable to find the required DLLs. Please verify w24x7RC.dll and w24x7Rc.tlb files are in the system search PATH. You should copy these 2 files to the Windows/System32 directory. This way IIS can find them whenever they are required.

Hi I'm having the same issue on my iis 6.0 on windows server 2003, it's a virgin install that I have configured to allow active server pages, ASP .net and server side includes. That allowed the default.asp pages to load ok but again when I try to log in it gives me 'unable to create object'.

I have checked that the two files mentioned above are in the system32 directory and added the inetpub\wwwroot\24x7 dir to the path for good measure but no joy. Any suggestions?

Cheers
Lee

From the DOS command prompt in Windows\system32 please execute regsrv32 w24x7rc.dll

This should od it.

Ok, that gets rid of that problem, however now I get "Server Reply is Invalid" in a red box down the bottom of the login screen when I try to log in, and subseqent attempts give "unable to send data to the server".

This sounds like you are not connecting to the scheduler. The web console finds something else listening on port 1096 or 1097 (depends on scheduler type) and that something else sends unexpected reply.

Please verify the scheduler is configured to run in a server mode (server mode option can be enabled in Tools/Options menu; Network tab) and on the front page you choose the correct scheduler type in the drop-down box (this is scheduler type, not platform on which it is run). The drop-down box tells the web console whether to connect on port 1096 or port 1097.

Also, if connecting to a Windows system, make sure the user name is entered in domain\user format. For local users use .\user format or machine\user format.

Ok, I've verified that the scheduler is running in distributed server mode (latest windows version btw), with winsock, port 1096 and the ip address of the server in the options at the bottom of tools/options/network.

I've tried both straight username and password, (using internal 24x7 auth, which works on remote control) and adding a domain account to 24x7 internal auth and using that.

Still get server reply is invalid. There is nothing else listening on that port.

Please shutdown the scheduler and check if you get the same or different error.

I get exactly the same message, unable to send data to the server.

What options need to be enabled on iis 6 to run the web client successfully?

Thanks

Is there a firewall blocking port 1096?

No, i'm trying to access it locally first of all so no firewall there.

Your firewall could be still a problem if you connect using host name or ip address. Use localhost or 127.0.0.1 for the destination. The fact that you get the same response when the scheduler is running and not running indicates some kind of a generic problem.

Try connecting to the scheduler using telnet utility configured to use port 1096. Check if you get any response.

I've tried with localhost and the loopback address no luck, server reply is invalid.

Chances are it's something with the web server but I need to know what config options the webclient needs to find that out.