Hi -

The RASDial function will fail at times with either an "insufficient memory" or an "unknown RAS error" message. It does not appear to be a resouce issue, although I cannot rule that out at the moment. The problem I have is that 24x7 displays a message box asking whether I want to continue, but regardless of the answer, 24x7 ends up in a 'Not Responding' state and must be manually terminated via Task Manager.

Is there a way around this? Any known issues with RAS-commands I should be aware of?

Thanks in advance

- Rick

Which 24x7 and Windows versions are you running?

: Hi -

: The RASDial function will fail at times with either an "insufficient
: memory" or an "unknown RAS error" message. It does not
: appear to be a resouce issue, although I cannot rule that out at the
: moment. The problem I have is that 24x7 displays a message box asking
: whether I want to continue, but regardless of the answer, 24x7 ends up in
: a 'Not Responding' state and must be manually terminated via Task Manager.

: Is there a way around this? Any known issues with RAS-commands I should be
: aware of?

: Thanks in advance

: - Rick

: Which 24x7 and Windows versions are you running?

We have 24x7 3.2.1 and Windows 2000 Server.

I could not find any reason other than the connection is not released from a previous dial or another job.

I would like to suggest making several attempts. Try this script as an example.

// set 3 minutes as a timeout, change it if you want
Dim timeout, number, 3

OnErrorGoTo WAIT_AND_TRY_AGAIN

REDIAL:
RASDial phonebook_entry, user_name, password, connection

// if we are here, RASDial succeeded, now jump to the main part of the script
GoTo MAIN_PART:

WAIT_AND_TRY_AGAIN:
// if we are here, RASDial failed. Wait 60 seconds and try again
Wait 60
Subtract Timeout, 1, Timeout
If Timeout, REDIAL, ERROR_HANDLING

ERROR_HANDLING:
.... put here what you want to do if all 4 dial out attempts failed
Exit

MAIN_PART:
OnErrorStop
.... continue your script here ...