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Can i install on windows 8.1?

 
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Can i install on windows 8.1?
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taehee lee



Joined: 04 Mar 2015
Posts: 1
Country: Korea, Republic of

Post Can i install on windows 8.1? Reply with quote
I use 24x7 scheduler 3.6 version. Can I install it on windows 8.1?
I need to upgrade window from win 7 to 8.1
Wed Mar 04, 2015 10:06 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6505

Post Reply with quote
The official support for version 3.x ended on December 31st, 2011. We are no longer testing it with new Windows versions and patches. I don't know if it's compatible with Windows 8.1. You should seriously consider upgrading to a more recent version 5.2.
Thu Mar 05, 2015 1:28 am View user's profile Send private message
ganda_ravi



Joined: 25 Feb 2014
Posts: 25
Country: India

Post Scheduler Upgrade from 3.6 to 5.2 Reply with quote
Hi Team,

We are planning to upgrade scheduler from 3.6 to 5.2

1. Does 5.2 is compatible on windows 7 and later?
2. we weed to change the default directories?
3. Do we have support for this.
Mon May 16, 2016 7:13 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6505

Post Reply with quote
hi,

1. Yes, it's compatible with windows 7.
2. What do you mean by "default directories?"
3. Certainly not. the support for version 4.6 ended in 2012. It's 2016. But if you purchase an upgrade, you can add support and maintenance to your licenses.
Mon May 16, 2016 10:08 am View user's profile Send private message
ganda_ravi



Joined: 25 Feb 2014
Posts: 25
Country: India

Post 2. What do you mean by "default directories?" Reply with quote
For file based jobs we use below directory in 3.6 version.

C:\Program Files\24x7 Automation 3

This will change in later version?
Mon May 16, 2016 11:30 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6505

Post Reply with quote
The default installation directory is C:\24x7 but you can keep the old one. Or just copy your files over to the new one.
Mon May 16, 2016 12:15 pm View user's profile Send private message
ganda_ravi



Joined: 25 Feb 2014
Posts: 25
Country: India

Post Reply with quote
How can we change it to existing directory.
Tue May 17, 2016 11:16 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6505

Post Reply with quote
You can choose it as the installation path. But I'm not sure that would be a good idea to put new version into existing directory with very old legacy files, it will only create a mess there and make it difficult to maintain. Who knows what kind of conflicts it may cause.
Tue May 17, 2016 11:55 am View user's profile Send private message
ganda_ravi



Joined: 25 Feb 2014
Posts: 25
Country: India

Post Connection to remote host "HOST NAME" failed. Reply with quote
Hi,

We installed 5.3 version in "Windows Server 2012 R2 Standard" recently.

when we are trying to connect remote hosts/agents but we are getting error "connection to remote host failed"

Please find below machine details for reference.

24x7 Scheduler Server : On "Windows Server 2012 R2 Standard"
Agents : On "Windows 7 Enterprise"

Please suggest us how to proceed.

Thanks In Advance.
Thu Aug 11, 2016 3:26 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6505

Post Reply with quote
Do you see any related messages in the schedule.log file on the agent machine? Do they explain why connection was rejected?
If nothing related comes up in the log, please check your firewall settings.
Thu Aug 11, 2016 3:57 pm View user's profile Send private message
ganda_ravi



Joined: 25 Feb 2014
Posts: 25
Country: India

Post Reply with quote
No errors were posted and Windows firewall is in Off State..
Tue Aug 16, 2016 5:15 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6505

Post Reply with quote
Is the agent running in a trial mode or with a license key?
Thu Aug 18, 2016 8:40 am View user's profile Send private message
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