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E-mail trigger with no subject hangs 24x7

 
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E-mail trigger with no subject hangs 24x7
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barefootguru



Joined: 10 Aug 2007
Posts: 195

Post E-mail trigger with no subject hangs 24x7 Reply with quote
Hi guys, after some detective work have figured out why some e-mail jobs have been hanging our 24x7 scheduler:

We want all e-mails sent to a particular account to be processed by 24x7, so I've set the Subject trigger to *, ditto the body ('text').

(This actually drops e-mails with no subject or body as asterisk doesn't match nulls---I raised this in 2008 http://www.softtreetech.com/support/phpBB2/viewtopic.php?t=22658)

What I've found is if the user leaves the e-mail subject empty, and the client doesn't create a 'Subject:' line in the e-mail headers, this will hang 24x7--it's unresponsive and will sit forever on 100% CPU.

Note most e-mail clients do create a Subject: header and then leave it empty. This won't hang 24x7.

Would appreciate a fix for this, it's bad news when our scheduler goes down.

24x7 multi-platform 4.4 build 322, JVM 1.5.0_22-b03, Windows XP Pro.

Cheers
Tue Sep 06, 2011 8:11 pm View user's profile Send private message
barefootguru



Joined: 10 Aug 2007
Posts: 195

Post Reply with quote
Bump... any response SoftTree?
Sun Sep 11, 2011 5:06 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6485

Post Reply with quote
Thank you very much for your investigative work and detailed feedback. We are working on a fix for this issue. Here is the issue tracking number #24x7-15597.
Mon Sep 12, 2011 9:27 am View user's profile Send private message
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