SoftTree Technologies SoftTree Technologies
Technical Support Forums
RegisterSearchFAQMemberlistUsergroupsLog in
Error when installing Multi

 
Reply to topic    SoftTree Technologies Forum Index » 24x7 Scheduler, Event Server, Automation Suite View previous topic
View next topic
Error when installing Multi
Author Message
nickb



Joined: 19 Oct 2010
Posts: 35
Country: United States

Post Error when installing Multi Reply with quote
We currently run 24x7 windows and are looking at upgrading to multi-platform 4.2. I'm in the process of working with sales to get a new license and went ahead and tried to install the trial version.

The steps that I did:

1. uninstalled 24x7 windows
2. extracted the winzip install file
3. when I get to step 6 of 8, set up shortcuts, I get an error
4. If I go to the install path and run master.bat the windows closes
5. output from echo %JAVA_HOME% C:\Program Files\Java\jdk1.6.0_14
6. also when I run master anyJVM the licensing windows popup and I can access 24x7


INFO: Running GUI installer.
If your system is console-based and doesn't support graphical interface, use 'no
gui' command line parameter for text-only mode.
could not create shortcut instance
java.lang.Exception: error loading library
java.lang.Exception: can't locate library
at com.izforge.izpack.util.Librarian.loadArchSpecificLibrary(Unknown Sou
rce)
at com.izforge.izpack.util.Librarian.loadLibrary(Unknown Source)
at com.izforge.izpack.util.os.ShellLink.initialize(Unknown Source)
at com.izforge.izpack.util.os.ShellLink.<init>(Unknown Source)
at com.izforge.izpack.util.os.Win_Shortcut.initialize(Unknown Source)
at com.izforge.izpack.panels.ShortcutPanel.panelActivate(Unknown Source)

at com.izforge.izpack.installer.InstallerFrame.switchPanel(Unknown Sourc
e)
at com.izforge.izpack.installer.InstallerFrame.navigateNext(Unknown Sour
ce)
at com.izforge.izpack.installer.InstallerFrame.navigateNext(Unknown Sour
ce)
at com.izforge.izpack.installer.InstallerFrame$NavigationHandler.actionP
erformed(Unknown Source)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:19
95)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.jav
a:2318)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel
.java:387)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:242
)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonL
istener.java:236)
at java.awt.Component.processMouseEvent(Component.java:6263)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3267)
at java.awt.Component.processEvent(Component.java:6028)
at java.awt.Container.processEvent(Container.java:2041)
at java.awt.Component.dispatchEventImpl(Component.java:4630)
at java.awt.Container.dispatchEventImpl(Container.java:2099)
at java.awt.Component.dispatchEvent(Component.java:4460)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4574
)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4238)

at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4168)
at java.awt.Container.dispatchEventImpl(Container.java:2085)
at java.awt.Window.dispatchEventImpl(Window.java:2475)
at java.awt.Component.dispatchEvent(Component.java:4460)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:599)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThre
ad.java:269)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.
java:184)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThre
ad.java:174)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
java.lang.NullPointerException
at com.izforge.izpack.util.os.Win_Shortcut.getProgramsFolder(Unknown Sou
rce)
at com.izforge.izpack.panels.ShortcutPanel.getProgramsFolder(Unknown Sou
rce)
at com.izforge.izpack.panels.ShortcutPanel.panelActivate(Unknown Source)

at com.izforge.izpack.installer.InstallerFrame.switchPanel(Unknown Sourc
e)
at com.izforge.izpack.installer.InstallerFrame.navigateNext(Unknown Sour
ce)
at com.izforge.izpack.installer.InstallerFrame.navigateNext(Unknown Sour
ce)
at com.izforge.izpack.installer.InstallerFrame$NavigationHandler.actionP
erformed(Unknown Source)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:19
95)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.jav
a:2318)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel
.java:387)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:242
)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonL
istener.java:236)
at java.awt.Component.processMouseEvent(Component.java:6263)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3267)
at java.awt.Component.processEvent(Component.java:6028)
at java.awt.Container.processEvent(Container.java:2041)
at java.awt.Component.dispatchEventImpl(Component.java:4630)
at java.awt.Container.dispatchEventImpl(Container.java:2099)
at java.awt.Component.dispatchEvent(Component.java:4460)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4574
)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4238)

at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4168)
at java.awt.Container.dispatchEventImpl(Container.java:2085)
at java.awt.Window.dispatchEventImpl(Window.java:2475)
at java.awt.Component.dispatchEvent(Component.java:4460)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:599)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThre
ad.java:269)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.
java:184)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThre
ad.java:174)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
Fri Mar 18, 2011 9:35 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7838

Post Reply with quote
1. To run the 24x7 MP Edition, you will need to use JDK or JRE 1.5. Java major versions aren't fully backward or forward compatible. Version 1.6 won't do it for 24x7 MP Edition 4.x.

2. You can ignore shortcut error, this is a minor error, related to adding icons to Windows Start menu.. I don't know which library the installer cannot find or load, the error message doesn't provide enough info.
3. To see the actual error(s) reported in case of a failed startup, open command prompt and execute master.bat from command prompt, the console window will stay and the output should be visible in that window.

Please let me know if I can help with anything else
Fri Mar 18, 2011 9:51 am View user's profile Send private message
nickb



Joined: 19 Oct 2010
Posts: 35
Country: United States

Post Reply with quote
Ok. I will work on the JAVA.

When I open command prompt and run master.bat, the window just closes.
Fri Mar 18, 2011 9:55 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 7838

Post Reply with quote
Please try cmd /C master.bat
Fri Mar 18, 2011 10:00 am View user's profile Send private message
nickb



Joined: 19 Oct 2010
Posts: 35
Country: United States

Post Reply with quote
Is the output suppose to be in debug.log? I type cmd /C master.bat and it doesn't do anything.
Fri Mar 18, 2011 10:06 am View user's profile Send private message
nickb



Joined: 19 Oct 2010
Posts: 35
Country: United States

Post Reply with quote
We got this issue resolved.

Thanks
Mon Mar 21, 2011 2:22 pm View user's profile Send private message
Display posts from previous:    
Reply to topic    SoftTree Technologies Forum Index » 24x7 Scheduler, Event Server, Automation Suite All times are GMT - 4 Hours
Page 1 of 1

 
Jump to: 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


 

 

Powered by phpBB © 2001, 2005 phpBB Group
Design by Freestyle XL / Flowers Online.