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Brought down Windows...
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ChrisRickard



Joined: 12 Jul 2007
Posts: 16

Post Brought down Windows... Reply with quote
I wish I could describe this better but here goes...

This was off of a fresh reboot, I fired up Query Analyzer, and connected to my local database.

I typed in "USE " and expected the prompt to come up for the database list. Instead Query Analyzer became unresponsive, as did Windows Explorer. I tried to bring up task manager via CTRL+SHIFT+ESC but it did't work so I tried CTRL+ALT+DELETE. That worked and I chose "Start Task Manager". Task Manager didn't start and my entire screen was black, with only the mouse cursor being displayed. I tried the same steps a couple of times, until finally CTRL+ALT+DELETE stopped working, at which point I had no choice but to perform a hard reboot.
Fri Jul 13, 2007 2:48 am View user's profile Send private message Send e-mail
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6512

Post Reply with quote
I am sorry to hear this. I assume it occurred on a Vista system? Somebody else also reported this problem recently and it also occurred on Vista.
Fri Jul 13, 2007 9:39 am View user's profile Send private message
ChrisRickard



Joined: 12 Jul 2007
Posts: 16

Post Reply with quote
Yes, Vista.
Fri Jul 13, 2007 11:10 am View user's profile Send private message Send e-mail
rafmib



Joined: 07 Aug 2007
Posts: 3
Country: France

Post Reply with quote
Hello,

I'm experiencing exactelly the same issues (windows vista, v2.5.12..).
As explained ChisRickard, everything becomes unresponsive and no way to bring up task manager (screen goes black). I tried waiting for a while (20 min) but nothing changed.
It happens often enough to be very anoying.

I'm considering buying a software like SQL Assist for my company but this issue is too critical.
Can you tell me if you plan to fix this in a near future?

Thanks in advance!

Raf
Tue Aug 07, 2007 9:12 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6512

Post Reply with quote
Hi,

We are happy to fix this IMMEDIATELLY if we can somehow reproduce the issue or gather sufficient information from a user system and understand what is causing it. We suspect that it is caused by some software conflict. Please work with us a help us find the cause of the problem. We will be happy to reward anyone with a free license who could shed some light on the root case of this!

Please stay tuned, we are going to post some questions for you that can help to find the cause.

Thanks, SysOp
Tue Aug 07, 2007 10:01 am View user's profile Send private message
rafmib



Joined: 07 Aug 2007
Posts: 3
Country: France

Post Reply with quote
Ok that's great!

Other infos i can give you right now:

-software running asside SQL Assistance (auto launch): Ad muncher, MSN 8.1, Snag It, NOD 32 v2.7, Daemon Tools v4.09HE
-Always using SQL Assistance with SQL Management Studio + VS Studio 2005.
-When i suspend it, the problem doesn't seems to occur
-Also i got used to immediately suspend it just after a reboot because it happened to freeze my system just after a reboot too (SQL Management Studio not running)

Raf
Tue Aug 07, 2007 10:34 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6512

Post Reply with quote
Do you have Just-In-Time debugger enabled in VS? Can you post the output of tasklist command?

cmd /C tasklist /V > processes.txt
cmd /C tasklist /SVC > services.txt
Tue Aug 07, 2007 10:46 am View user's profile Send private message
rafmib



Joined: 07 Aug 2007
Posts: 3
Country: France

Post Reply with quote
Yes i have Just in Time enabled.

processes.txt:

Image Name PID Session Name Session# Mem Usage Status User Name CPU Time Window Title
========================= ======== ================ =========== ============ =============== ================================================== ============ ========================================================================
System Idle Process 0 Services 0 16 K Unknown NT AUTHORITY\SYSTEM 1:53:29 N/A
System 4 Services 0 2ˇ140 K Unknown N/A 0:00:20 N/A
smss.exe 436 Services 0 524 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
csrss.exe 512 Services 0 4ˇ384 K Unknown NT AUTHORITY\SYSTEM 0:00:02 N/A
wininit.exe 564 Services 0 2ˇ984 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
csrss.exe 576 Console 1 11ˇ056 K Running NT AUTHORITY\SYSTEM 0:00:03 N/A
services.exe 608 Services 0 5ˇ880 K Unknown NT AUTHORITY\SYSTEM 0:00:02 N/A
lsass.exe 620 Services 0 2ˇ632 K Unknown NT AUTHORITY\SYSTEM 0:00:01 N/A
lsm.exe 628 Services 0 4ˇ492 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
winlogon.exe 792 Console 1 4ˇ632 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
svchost.exe 816 Services 0 5ˇ172 K Unknown NT AUTHORITY\SYSTEM 0:00:02 N/A
svchost.exe 872 Services 0 6ˇ608 K Unknown NT AUTHORITY\NETWORK SERVICE 0:00:00 N/A
svchost.exe 904 Services 0 5ˇ792 K Unknown NT AUTHORITY\SYSTEM 0:00:01 N/A
svchost.exe 964 Services 0 8ˇ716 K Unknown NT AUTHORITY\LOCAL SERVICE 0:00:00 N/A
svchost.exe 996 Services 0 59ˇ676 K Unknown NT AUTHORITY\SYSTEM 0:00:19 N/A
svchost.exe 1008 Services 0 17ˇ692 K Unknown NT AUTHORITY\SYSTEM 0:00:02 N/A
audiodg.exe 1128 Services 0 3ˇ084 K Unknown NT AUTHORITY\LOCAL SERVICE 0:00:00 N/A
SLsvc.exe 1196 Services 0 3ˇ292 K Unknown NT AUTHORITY\NETWORK SERVICE 0:00:00 N/A
svchost.exe 1288 Services 0 8ˇ708 K Unknown NT AUTHORITY\LOCAL SERVICE 0:00:00 N/A
svchost.exe 1400 Services 0 14ˇ992 K Unknown NT AUTHORITY\NETWORK SERVICE 0:00:00 N/A
spoolsv.exe 1576 Services 0 8ˇ584 K Unknown NT AUTHORITY\SYSTEM 0:00:06 N/A
svchost.exe 1604 Services 0 8ˇ344 K Unknown NT AUTHORITY\LOCAL SERVICE 0:00:00 N/A
AppleMobileDeviceService. 1848 Services 0 2ˇ592 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
mDNSResponder.exe 1860 Services 0 3ˇ500 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
GoogleUpdate.exe 1944 Services 0 3ˇ856 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
SMSvcHost.exe 1952 Services 0 8ˇ808 K Unknown NT AUTHORITY\LOCAL SERVICE 0:00:00 N/A
nod32krn.exe 380 Services 0 14ˇ288 K Unknown NT AUTHORITY\SYSTEM 0:00:11 N/A
oodag.exe 456 Services 0 3ˇ420 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
svchost.exe 12 Services 0 3ˇ160 K Unknown NT AUTHORITY\NETWORK SERVICE 0:00:00 N/A
svchost.exe 772 Services 0 4ˇ684 K Unknown NT AUTHORITY\LOCAL SERVICE 0:00:00 N/A
svchost.exe 1356 Services 0 5ˇ000 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
webtool.exe 676 Services 0 3ˇ540 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
svchost.exe 556 Services 0 1ˇ948 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
MsPMSPSv.exe 2064 Services 0 2ˇ024 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
SearchIndexer.exe 2096 Services 0 36ˇ624 K Unknown NT AUTHORITY\SYSTEM 0:00:09 N/A
taskeng.exe 2508 Services 0 5ˇ372 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
taskeng.exe 3416 Console 1 9ˇ272 K Running SARENZA\ramaral 0:00:00 MCI command handling window
dwm.exe 3508 Console 1 98ˇ872 K Running SARENZA\ramaral 0:00:19 DWM Notification Window
explorer.exe 3548 Console 1 49ˇ208 K Running SARENZA\ramaral 0:00:11 N/A
stsystra.exe 3696 Console 1 5ˇ336 K Running SARENZA\ramaral 0:00:00 SigmatelSysTray
jusched.exe 3708 Console 1 2ˇ832 K Not Responding SARENZA\ramaral 0:00:00 OleMainThreadWndName
nod32kui.exe 3724 Console 1 6ˇ616 K Running SARENZA\ramaral 0:00:00 IHW2
issch.exe 3840 Console 1 1ˇ876 K Unknown SARENZA\ramaral 0:00:00 N/A
AdMunch.exe 3848 Console 1 6ˇ352 K Running SARENZA\ramaral 0:00:02 AdMuncherTranslateWindow
acrotray.exe 3868 Console 1 5ˇ844 K Running SARENZA\ramaral 0:00:00 AcrobatTrayIcon
iTunesHelper.exe 3876 Console 1 4ˇ096 K Running SARENZA\ramaral 0:00:00 HelperMsgListenerWnd
GoogleToolbarNotifier.exe 3884 Console 1 424 K Running SARENZA\ramaral 0:00:00 {A7E495BF-9589-4a6e-8479-DDA2D8D3C05F}
msnmsgr.exe 3892 Console 1 11ˇ076 K Running SARENZA\ramaral 0:00:04 Moniteur d'źvänements - Messenger Plus!
daemon.exe 3900 Console 1 6ˇ260 K Running SARENZA\ramaral 0:00:00 Virtual DAEMON Manager V4.09HE
rundll32.exe 3924 Console 1 3ˇ724 K Running SARENZA\ramaral 0:00:00 NVSVC_WINDOW_NAME
SqlAssist.exe 2288 Console 1 10ˇ160 K Running SARENZA\ramaral 0:00:00 TSqlAssistServer
iPodService.exe 2376 Services 0 4ˇ368 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
FNPLicensingService.exe 1628 Services 0 2ˇ384 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
SqlWb.exe 3636 Console 1 57ˇ392 K Running SARENZA\ramaral 0:00:04 Microsoft SQL Server Management Studio
usnsvc.exe 3468 Services 0 3ˇ464 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
conime.exe 2156 Console 1 3ˇ748 K Running SARENZA\ramaral 0:00:00 N/A
taskmgr.exe 2212 Console 1 10ˇ404 K Running SARENZA\ramaral 0:01:11 Windows Task Manager
OUTLOOK.EXE 3732 Console 1 150ˇ740 K Running SARENZA\ramaral 0:02:32 Inbox - Microsoft Outlook
iexplore.exe 2208 Console 1 68ˇ188 K Running SARENZA\ramaral 0:00:14 SoftTree Technologies :: View topic - Brought down Windows... - Windows
msnmsgr.exe 2712 Console 1 12ˇ236 K Running SARENZA\ramaral 0:00:06 Nancy - Conversation
SearchProtocolHost.exe 6116 Services 0 8ˇ764 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
SearchFilterHost.exe 3132 Services 0 5ˇ176 K Unknown NT AUTHORITY\SYSTEM 0:00:00 N/A
cmd.exe 2660 Console 1 2ˇ228 K Running SARENZA\ramaral 0:00:00 C:\Windows\system32\cmd.exe
tasklist.exe 4736 Console 1 5ˇ736 K Unknown SARENZA\ramaral 0:00:00 N/A
WmiPrvSE.exe 4256 Services 0 5ˇ804 K Unknown NT AUTHORITY\NETWORK SERVICE 0:00:00 N/A


Services.txt:



Image Name PID Services
========================= ======== ============================================
System Idle Process 0 N/A
System 4 N/A
smss.exe 436 N/A
csrss.exe 512 N/A
wininit.exe 564 N/A
csrss.exe 576 N/A
services.exe 608 N/A
lsass.exe 620 Netlogon, ProtectedStorage, SamSs
lsm.exe 628 N/A
winlogon.exe 792 N/A
svchost.exe 816 DcomLaunch, PlugPlay
svchost.exe 872 RpcSs
svchost.exe 904 WinDefend
svchost.exe 964 Audiosrv, Dhcp, Eventlog, lmhosts, wscsvc
svchost.exe 996 AudioEndpointBuilder, CscService, EMDMgmt,
hidserv, Netman, PcaSvc, SysMain,
TabletInputService, TrkWks, UmRdpService,
UxSms, WdiSystemHost, WPDBusEnum, wudfsvc
svchost.exe 1008 AeLookupSvc, BITS, CertPropSvc, gpsvc,
IKEEXT, iphlpsvc, LanmanServer, MMCSS,
ProfSvc, RasMan, Schedule, seclogon, SENS,
SessionEnv, ShellHWDetection, Themes,
Winmgmt, wuauserv
audiodg.exe 1128 N/A
SLsvc.exe 1196 slsvc
svchost.exe 1288 EventSystem, fdPHost, FDResPub,
LanmanWorkstation, netprofm, nsi, SSDPSRV,
upnphost, W32Time, WebClient
svchost.exe 1400 CryptSvc, Dnscache, KtmRm, NlaSvc, TapiSrv,
TermService
spoolsv.exe 1576 Spooler
svchost.exe 1604 BFE, DPS, MpsSvc
AppleMobileDeviceService. 1848 Apple Mobile Device
mDNSResponder.exe 1860 Bonjour Service
GoogleUpdate.exe 1944 N/A
SMSvcHost.exe 1952 NetPipeActivator, NetTcpActivator,
NetTcpPortSharing
nod32krn.exe 380 NOD32krn
oodag.exe 456 O&O Defrag
svchost.exe 12 PolicyAgent
svchost.exe 772 stisvc
svchost.exe 1356 W3SVC, WAS
webtool.exe 676 webtool
svchost.exe 556 WerSvc
MsPMSPSv.exe 2064 WMDM PMSP Service
SearchIndexer.exe 2096 WSearch
taskeng.exe 2508 N/A
taskeng.exe 3416 N/A
dwm.exe 3508 N/A
explorer.exe 3548 N/A
stsystra.exe 3696 N/A
jusched.exe 3708 N/A
nod32kui.exe 3724 N/A
issch.exe 3840 N/A
AdMunch.exe 3848 N/A
acrotray.exe 3868 N/A
iTunesHelper.exe 3876 N/A
GoogleToolbarNotifier.exe 3884 N/A
msnmsgr.exe 3892 N/A
daemon.exe 3900 N/A
rundll32.exe 3924 N/A
SqlAssist.exe 2288 N/A
iPodService.exe 2376 iPod Service
FNPLicensingService.exe 1628 FLEXnet Licensing Service
SqlWb.exe 3636 N/A
usnsvc.exe 3468 usnjsvc
conime.exe 2156 N/A
taskmgr.exe 2212 N/A
OUTLOOK.EXE 3732 N/A
iexplore.exe 2208 N/A
msnmsgr.exe 2712 N/A
SearchProtocolHost.exe 6116 N/A
SearchFilterHost.exe 3132 N/A
WmiPrvSE.exe 4256 N/A
cmd.exe 4380 N/A
tasklist.exe 4468 N/A


Raf
Tue Aug 07, 2007 10:52 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6512

Post Reply with quote
Great. Thank you! We will study the results and if possible try to reproduce the environment.
Tue Aug 07, 2007 11:02 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6512

Post Reply with quote
Hi everybody,

We've developed special version of SQL Assistant to help with troubleshooting Vista lockups issues. Please help us identify the problem on your systems so we can fix it for you. Here is what we are asking to do.

1. Shutdown SQL Assistant if it is running on your Vista machine.
2. Backup C:\Program Files\SQL Assistant folder to some other folder on your disk.
3. Download http://www.softtreetech.com/sqlassist/builds/2.5.16_preview.zip and unzip it into the folder mentioned above
4. Open command line and navigate to C:\Program Files\SQL Assistant folder. Start SQL Assistant using the following command
sqlassist.exe "/SA:TraceLogLevel:9"
5. Do what is necessary to reproduce the locking keyboard/mouse issue
6. Restart the system and after restart either post the contents of email C:\Program Files\SQL Assistant\data\sqlassist.log file or email it to support.

Your help with resolving this issue is greatly appreciated.
Fri Aug 10, 2007 1:28 am View user's profile Send private message
pkmccarthy



Joined: 18 Jul 2007
Posts: 6

Post Reply with quote
my trial version is expired so it throws the "expired message" - i have the 2.5.16 preview all ready to go except for this issue - as soon as you give me some way to get past the trial expiration i will test it for you....\
Fri Aug 10, 2007 5:27 pm View user's profile Send private message
pkmccarthy



Joined: 18 Jul 2007
Posts: 6

Post Reply with quote
actually the program still shows up in my task bar and so i repeated the steps of opening VS2005 and then opening SSMS with a runas different user and while the tool is not giving me intelisense its not locking up the keyboard....

i did start it with the trace switch -- is there a location it writes the trace log to?
Fri Aug 10, 2007 5:36 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6512

Post Reply with quote
The log file can be found in the Data subfolder. Please email to support account (see SQL Assistant's About page in the options) and I will send you a license key to use for the testing.
Fri Aug 10, 2007 5:48 pm View user's profile Send private message
pkmccarthy



Joined: 18 Jul 2007
Posts: 6

Post Reply with quote
i can get the about window to come up from the icon in the icon tray but since the program is expired i cannot get to the options about - just the about from the icon tray - there is no email address there - i will surf your site here to look for one and email you the log file....
Wed Aug 15, 2007 1:17 am View user's profile Send private message
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