Hello,
After entering my serial number to register the remote control agent (the host already had been registered), I can no longer connect to the remote scheduler. The error that I'm getting is:

Failed to contact remote 24x7 Scheduler. Host not found. Distributed service error.

If I uninstall the product on the remote system and re-install as without registering, I'm able to connect. How can I fix this?

Thanks,
Erikk

Are you talking about 24x7 Remote Agent or 24x7 Remote Control?
Do you enter the same or different serial number?

Additional information:
The 24x7 Remote Agent is the server application running on a "remote" machine that can execute tasks submitted by other 24x7 Scheduler components and users running 24x7 Remote Control.

The 24x7 Remote Control is the client application that you can use to connect and manage 24x7 Master Schedulers and 24x7 Remote Agents running on "remote" machines.

: Hello,
: After entering my serial number to register the remote control agent (the
: host already had been registered), I can no longer connect to the remote
: scheduler. The error that I'm getting is: Failed to contact remote 24x7
: Scheduler. Host not found. Distributed service error.

: If I uninstall the product on the remote system and re-install as without
: registering, I'm able to connect. How can I fix this?

: Thanks,
: Erikk

I have the Scheduler (server) running with "multi-instance sync." enabled. But I didn't start it as the remote agent. I could then connect to this "master" using the "remote control" before entering the registration code. After entering it, I could no longer connect. It was the correct code. Instead of a connection being made, the license agreement appeared on the server, each time I tried. I suspect that this was do to the fact that two instances of the scheduler were running simultaneously. I found this strange becuase of the fact that it worked unitl I enered the serial number. I'll run the remote agent and remote control instead. Thanks for your help.

: Are you talking about 24x7 Remote Agent or 24x7 Remote Control?
: Do you enter the same or different serial number?

: Additional information: The 24x7 Remote Agent is the server application
: running on a "remote" machine that can execute tasks submitted
: by other 24x7 Scheduler components and users running 24x7 Remote Control.

: The 24x7 Remote Control is the client application that you can use to connect
: and manage 24x7 Master Schedulers and 24x7 Remote Agents running on
: "remote" machines.

Hmmm, same problem running remote agent and remote control.

: I have the Scheduler (server) running with "multi-instance sync."
: enabled. But I didn't start it as the remote agent. I could then connect
: to this "master" using the "remote control" before
: entering the registration code. After entering it, I could no longer
: connect. It was the correct code. Instead of a connection being made, the
: license agreement appeared on the server, each time I tried. I suspect
: that this was do to the fact that two instances of the scheduler were
: running simultaneously. I found this strange becuase of the fact that it
: worked unitl I enered the serial number. I'll run the remote agent and
: remote control instead. Thanks for your help.

Every 24x7 Scheduler installation is governed by a separate license and requires a unique serial number. It does not matter how you run it as standalone scheduler, server, agent, remote control, or an API component.
You must obtain a separate single installation license for every 24x7 installation, unless you got a site license.

The only exception is using 24x7 Scheduler COM or Java interface on a Web server, that also requires the site license.

Also note that the license verification is bypassed in the trial version.

: I have the Scheduler (server) running with "multi-instance sync."
: enabled. But I didn't start it as the remote agent. I could then connect
: to this "master" using the "remote control" before
: entering the registration code. After entering it, I could no longer
: connect. It was the correct code. Instead of a connection being made, the
: license agreement appeared on the server, each time I tried. I suspect
: that this was do to the fact that two instances of the scheduler were
: running simultaneously. I found this strange becuase of the fact that it
: worked unitl I enered the serial number. I'll run the remote agent and
: remote control instead. Thanks for your help.