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Help - Installation Error
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PitLord



Joined: 30 Mar 2016
Posts: 3
Country: New Zealand

Post Help - Installation Error Reply with quote
I got an error when trying to install the program.

Could please anyone help it?

The details of error is below:

Runtime Error (at 132:135):

Internal error: Unknown constant
"2EA3DBF3-09CF-441F-AC19-3E4EF5FAEB48"
Wed Mar 30, 2016 9:32 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6485

Post Reply with quote
Is this a fresh install or an upgrade?
Thu Mar 31, 2016 12:17 am View user's profile Send private message
PitLord



Joined: 30 Mar 2016
Posts: 3
Country: New Zealand

Post Reply with quote
It is a refresh install in a Windows 7 virtual machine.
Thu Mar 31, 2016 12:38 am View user's profile Send private message
iain.berenyi



Joined: 31 Mar 2016
Posts: 3
Country: United Kingdom

Post Reply with quote
Hello

We've just bought 10 licences for this, and some of the users are also seeing this exact error upon trying to install.

Fresh installs - Win7 Pro 64bit

Any pointers?

Thanks
Thu Mar 31, 2016 5:11 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6485

Post Reply with quote
Thank you. We are investigating this issue.
Thu Mar 31, 2016 7:37 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6485

Post Reply with quote
Please download the latest setup again. This issue has been fixed. It was caused by the installer not always correctly detecting previously installed versions.
Thu Mar 31, 2016 9:37 am View user's profile Send private message
iain.berenyi



Joined: 31 Mar 2016
Posts: 3
Country: United Kingdom

Post Reply with quote
Thanks for the update, we will give it a go
Thu Mar 31, 2016 9:47 am View user's profile Send private message
iain.berenyi



Joined: 31 Mar 2016
Posts: 3
Country: United Kingdom

Post Reply with quote
Seems to have done the trick

Thanks
Thu Mar 31, 2016 11:36 am View user's profile Send private message
PitLord



Joined: 30 Mar 2016
Posts: 3
Country: New Zealand

Post Reply with quote
It works perfectly now.

Thank you very much.
Thu Mar 31, 2016 5:11 pm View user's profile Send private message
samspritzer



Joined: 28 Apr 2016
Posts: 3
Country: United States

Post Reply with quote
I just downloaded this from the link provided on your webpage for the Feb. version and I am getting the exact same error. Please advise where I can get a working copy.
Thanks!
Thu Apr 28, 2016 1:30 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6485

Post Reply with quote
Hi. From which web site did you download it?
Thu Apr 28, 2016 2:35 pm View user's profile Send private message
samspritzer



Joined: 28 Apr 2016
Posts: 3
Country: United States

Post Reply with quote
Yours...here is the link...http://www.softtree.com/sqlassist/index.shtml
Fri Apr 29, 2016 7:47 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6485

Post Reply with quote
I see. This one is a bit older. Please grab the version available on the main site here http://www.softtreetree.com/sqlassist/

Sorry for the inconvenience. I will submit a ticket to get the other site refreshed.
Fri Apr 29, 2016 8:07 am View user's profile Send private message
samspritzer



Joined: 28 Apr 2016
Posts: 3
Country: United States

Post Reply with quote
Thank you!
Fri Apr 29, 2016 10:28 am View user's profile Send private message
Ahmad Ali
Guest





Post Reply with quote
Thanks had the same problem like many others here. Downloaded latest and it worked. You are a life saver. Ali
Wed Aug 03, 2016 1:58 am
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