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HTML Formatting Problem

 
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HTML Formatting Problem
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jeff33190



Joined: 22 Aug 2007
Posts: 96

Post HTML Formatting Problem Reply with quote
I just downloaded the 5.1.395 version of 24x7 MPE and installed it in our Dev environment. In early testing I encountered a problem with sending an e-mail in text/html format. I changed the option for message content type to "text/html" however when I receive the e-mail and check the properties it shows that the e-mail content is text/plain. The body of the e-mail shows all the html table coding as plain text.

We have been using the older 3.4.33 version and it works correctly in that version.

Thanks,
Jeff
Mon Feb 04, 2013 11:10 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6499

Post Reply with quote
Are you sending email from JAL or JS job?
Mon Feb 04, 2013 11:56 am View user's profile Send private message
jeff33190



Joined: 22 Aug 2007
Posts: 96

Post Reply with quote
JAL using MailSend command.
Mon Feb 04, 2013 11:57 am View user's profile Send private message
jeff33190



Joined: 22 Aug 2007
Posts: 96

Post Reply with quote
Were you able to replicate this problem?
Thanks,
Jeff
Wed Feb 06, 2013 1:40 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6499

Post Reply with quote
Please check what you got in the registry in HKEY_LOCAL_MACHINE\SOFTWARE\SoftTree Technologies, Inc.\24x7 Scheduler\5.0\SMTPContents value. Is that "text/html" or something else?
Wed Feb 06, 2013 8:52 pm View user's profile Send private message
jeff33190



Joined: 22 Aug 2007
Posts: 96

Post Reply with quote
I am not seeing that registry key at all, in fact I see nothing for 24x7 under HKEY_LOCAL_MACHINE\SOFTWARE. I found a few entries in registry for Softtree Technologies, Inc but they are settings for 24x7 Screen Saver under HKEY_CURRENT_USER and HKEY_USERS.

Is it possible this is caused by the fact that I didn't remove our old 3.4.33 version of 24x7. I just installed the new version in a separate directory. I read on the forum that they could both co-exist for testing.

Thanks,
Jeff
Thu Feb 07, 2013 9:53 am View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6499

Post Reply with quote
What about values in HKEY_LOCAL_MACHINE\software\wow6432node registry node? Anything there?
Thu Feb 07, 2013 11:23 am View user's profile Send private message
jeff33190



Joined: 22 Aug 2007
Posts: 96

Post Reply with quote
I found entries under the HKEY_LOCAL_MACHINE\software\wow6432node registry node. Looks like the entries for my older 3.4.33 version I'm guessing.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftTree Technologies, Inc.\24x7 Scheduler\3.0\SMTPContents it shows a value of "text/html"

I don't see any registry entries for the new 5.1 version.
Thanks,
Jeff
Thu Feb 07, 2013 11:50 am View user's profile Send private message
jeff33190



Joined: 22 Aug 2007
Posts: 96

Post Reply with quote
I apologize, I was on our production server when I did that last registry search, it doesn't have the 5.1 version installed on it.

I went back to our development server and found registry entries for both versions:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftTree Technologies, Inc.\24x7 Scheduler\3.0\SMTPContents = "text\html"

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftTree Technologies, Inc.\24x7 Scheduler\5.0 has far fewer keys and contains no key for SMTPContents. Do you think I should add it manually?

Thanks,
Jeff
Thu Feb 07, 2013 12:03 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6499

Post Reply with quote
Please add that value manually. It should do the trick.
Thu Feb 07, 2013 12:50 pm View user's profile Send private message
jeff33190



Joined: 22 Aug 2007
Posts: 96

Post Reply with quote
That worked.

Was this caused by me not uninstalling version 3.4.33? I am wondering because I noticed there are several registry values for the old version that weren't created for version 5.1. I want to get the install correct if we go to production with version 5.1.
Thanks
Jeff
Thu Feb 07, 2013 3:19 pm View user's profile Send private message
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