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Installation Problem Windows 2008R2

 
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Installation Problem Windows 2008R2
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Don Macary



Joined: 13 Aug 2003
Posts: 27
Country: United States

Post Installation Problem Windows 2008R2 Reply with quote
I'm installing the latest 24x7 MP on a Windows 2008 r2 server.
After installation, clicking the master.bat icon does nothing.
I don't believe the JRE 1.6.x run time is installed or configured properly.


Questions
1) Should the JRE install have been done beforehand? The readme that popped up AFTER the install says so.
2) It appears as though the correct JRE is included in the software distribution. How do I get this to install so this works?

Any other help is appreciated.
Tue Jan 15, 2013 1:26 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6500

Post Reply with quote
It does install its own JRE copy into C:\24x7\JRE subfolder. So JRE shouldn't be an issue unless it is somehow blocked by a different process.


To see what the issue is with the master.bat, open DOS command prompt, navigate to the installation folder cd C:\24x7 and from there run cmd /C master,bat
Check what it prints to the console console. That should explain the error. In case if there is an exception of some sort, check debug.log and see what leads to that exception.

Please let us know what you get there.
Tue Jan 15, 2013 1:53 pm View user's profile Send private message
Don Macary



Joined: 13 Aug 2003
Posts: 27
Country: United States

Post Reply with quote
I think my problem is resolved. I uninstalled and reinstalled (this time selecting the default location c:\24x7) and it seems to work now.
Tue Jan 15, 2013 2:28 pm View user's profile Send private message
SysOp
Site Admin


Joined: 26 Nov 2006
Posts: 6500

Post Reply with quote
Thank you for the status update
Tue Jan 15, 2013 8:19 pm View user's profile Send private message
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